AutoNation Ford Memphis

As an airline captain, I always look for excellence and that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we that's exactly what I receive at Auto Nation Ford from our service advisor, Heather. While we didn't buy either of our Ford's at this dealership, we will give them the first opportunity, based on the quality of service we have been receiving. More

Well I got frustrated once u process one thing come back u need this, come back again u need this u need that they finally got it 👍 together left with vehicle u need this, come back again u need this u need that they finally got it 👍 together left with vehicle More

Earl service advisor was pleasant. I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled fo I set up an appointment for a Saturday and was called the day before letting me know that they did not have the parts for the recalls. Rescheduled for Wednesday. Asked multiple times about a loaner car as was promised with the FORD protect extended warranty. No availability. Also no offer to give me a ride or shuttle. All on my own. Unhelpful with 3rd party rental car. Ashley was rather unpleasant and not compassionate about helping out. I guess that is more of a dealership issue. There was no availability at local rental car agency. The Ford extended warranty and corporate staff were also not helpful And gave me the run around despite promising otherwise. Will certainly avoid Ford products and especially extended warranty in the future. Clearly all parties involved don't seem to care. Sad, very mediocre process. Don't expect a seamless experience! More

Very professional, clean and honesty. Salesman was super good on time appointments very good thanks Salesman was super good on time appointments very good thanks More

Skyler Hampton was wonderful to work with. He is kind and so knowledgeable about the process and my vehicle. He is kind and so knowledgeable about the process and my vehicle. More

Omar was very helpful and friendly. He was as enthusiastic about the truck as I was. Great dealership. Great price. He was as enthusiastic about the truck as I was. Great dealership. Great price. More

Awesome easy experience. Was in the vehicle I wanted and rolling in less than 24 hours! Was in the vehicle I wanted and rolling in less than 24 hours! More

Horrible service! Had my vehicle towed in on 7/15 for check engine light. Advisor found an open TSB (22-2322) for the issue. Had to drop engine and replace. It took Had my vehicle towed in on 7/15 for check engine light. Advisor found an open TSB (22-2322) for the issue. Had to drop engine and replace. It took them a month and three days (even with our Premium care package) to fix. Within hours of receiving the SUV, we noticed green drips on garage floor. Trust is completely gone with Ford and we can't afford to be without a car for another month, so we took it to another service station. They found a "driver side outer CV axle boot broken with grease inside wheel and knuckle, front brakes had grease on inner pad, and a/c refrigerant level low". Paid for these repairs out of own pocket. Had car back in two days. Sure, they fixed the issue but made several more while they had it. Would not recommend unless you have lots of time on your hands to follow up and be without your car! More

Staff were very friendly and helpful. They made the car buying process swift and easy. They made the car buying process swift and easy. More

They were helpful, courteous and efficient. They attended to my needs and I will definitely be back. They attended to my needs and I will definitely be back. More