AutoNation Ford Margate

Shomari was knowledgeable, and thorough in taking care of our Escape. He was able to get the work scheduled quickly, and communicated well during the whole process. our Escape. He was able to get the work scheduled quickly, and communicated well during the whole process. More

Customer service was great! With the help of Kim I was able to find a car that works that checked off everything on my list. I love that the processes was relatively quick and p With the help of Kim I was able to find a car that works that checked off everything on my list. I love that the processes was relatively quick and painless. The atmosphere of this dealership is welcoming and friendly. I would definetly recommend. More

Excellent communication and customer service. We were greeted immediately as we entered the service area. The service was amazing. greeted immediately as we entered the service area. The service was amazing. More

Neither their service advisors not their mechanics are willing to actually listen to the customer, and are not skilled enough to identify and correct the issue with my Explorer. They said they could not willing to actually listen to the customer, and are not skilled enough to identify and correct the issue with my Explorer. They said they could not replicate the issue when test driving, yet it happened noticeably with me three times within 1 mile of the shop! I don't believe the actually drove the car. First, they diagnosed it, quoted $4k to fix it, and now, miraculously the issue is gone, and they can't identify it! It is actually much worse, and the car is not safe to drive. I guess I will have to find another Ford dealer with capable mechanical skills and service advisors who actually care! More

Great service, polite and very helpful. Service advisor helped select the correct service and kept me informed. helped select the correct service and kept me informed. More

I Brought my vehicle in for a recall. Andrew was excellent to work with. Personable and efficient. excellent to work with. Personable and efficient. More

I scheduled an online appointment for my Raptor that was recalled and scheduled other things that need to be completed for my 30,000 miles check. After arriving at the dealership and talking to Brandon, wh recalled and scheduled other things that need to be completed for my 30,000 miles check. After arriving at the dealership and talking to Brandon, who was my adviser the prices were totally different from each other. Brandon was very helpful and polite in helping me turn in my vehicle for maintenance. During my online 7 am appointment ,I requested shuttle service, and had to wait almost an 1 1/2 o get a ride home, If I requested that and and they knew I was bring my vehicle in at that time the shuttle service should have been ready at that time, this was totally unacceptable and especially after coordinating to be picked up back to the dealership the shuttle was not available for some reason, and then at the last minute I had to make other arrangements. This was totally inappropriate after coordinating everything before I left. More

Was told oil change and tire rotation would be $ 89. but total bill was 139 with tax. Was told receipt and bill would be e-mailed. I know prices have went up but this is crazy. Took 2 days to get receipt total bill was 139 with tax. Was told receipt and bill would be e-mailed. I know prices have went up but this is crazy. Took 2 days to get receipt and copy of bill after phone call. More

The service writer was great! Having said that, The Ford company is guilty of sending out misinformation. I received a recall notice on my 2016 Ford Edge over one year ago. Recently I received a letter from company is guilty of sending out misinformation. I received a recall notice on my 2016 Ford Edge over one year ago. Recently I received a letter from Ford that the parts are now available and please bring your car in to the dealership for service. I made an appointment specifically for the recall service. When I arrived, I was informed that the parts were indeed NOT available. I was very upset and disappointed. This lack of communication and coordination is appalling and disheartening. Thank you for receiving my input. More

Had a problem on the road, new truck only 4000 miles on it! As They could not fix the problem due to part being unavailable and back ordered they did get me in to check it out as a walk in and were very u it! As They could not fix the problem due to part being unavailable and back ordered they did get me in to check it out as a walk in and were very understanding regarding issues. More