AutoNation Ford Margate

Our service writer was Brandon Park. He is great gets us in and out in a reasonable time. Branson also makes sure all our concerns are met. He is great gets us in and out in a reasonable time. Branson also makes sure all our concerns are met. More

I had a recall for my Ford Escape. I called and made an appointment. Everyone was very nice and my car was finished very fast. I called and made an appointment. Everyone was very nice and my car was finished very fast. More

Pros: For a dealership, you could argue that they are less shady and more transparent than other dealerships as you are not permitted to negotiate pricing at all. My salesperson, Dain, was friendly. All less shady and more transparent than other dealerships as you are not permitted to negotiate pricing at all. My salesperson, Dain, was friendly. All the guys in service have been friendly so far, and my most recent oil change only took about an hour on a Friday (though the other 4 were a more common 3-6 hours). Cons: Like any dealership, you'll be lucky to get anyone to answer your call or call you back once you've signed over your money to them. When I purchased my car, two of the contracted requirements weren't ready yet and I was told I'd get them within a couple weeks. They were back headrests, which had to be ordered, and the inspection report for my used Hyundai Santa Fe. I never received either of these despite over 10 phone calls and emails to my salesperson, my finance guy (Vic), and several other representatives and supervisors in the 3 months following my purchase. I have followed up by phone and email at least 10 more times in the past year and a half that I have owned my vehicle and because I am not offering money or numbers, not a soul will get back to me. I still have not received either of these items nor any communication or response regarding them. It requires taking off work and forcing several agents to find a human to even speak to someone who will make any attempts to answer any questions. It is painful. I have left VMs for at least 5 people in the past week about a separate issue and never got a call back from anyone. The car I was sold, a '17 Hyundai Sante Fe, has had issues since purchase. To be fair, I have seen both listed as common issues and recalls for this vehicle upon doing my own research. The paint is chipping and peeling terribly from the hood and now the side panels, and the ABS light stays on on the dash; also all of the buttons on the steering wheel have all slowly gone out and now no longer operate. Again, this is a review of my vehicle moreso than the dealership as I have no way of knowing if they are or were aware of these issues, but I have NOT received any communication from the dealer regarding the recalls, either; I've had to receive mail from third parties and research the issues and recalls myself. When I say I wouldnt recommend this dealership it is not because they are worse than other dealerships- I've dealt with much more shady and dishonest, pushy and intolerable dealerships. I wouldn't recommend any dealership. The expectation and standard rate is that you won't get what you're promised, you won't be able to reach anyone unless you say you're looking to PURCHASE and they don't have your card info yet, they're minimally honest at best. However Autonation isn't necessarily worse than others. Buy used or private party if you are able to, or accept that no dealership is going to be responsive or honest. They did price-match my trade in with a CarMax offer. More

Everyone was very friendly and helpful. I was in alot of and they came to me instead of having me go from office to office. I was in alot of and they came to me instead of having me go from office to office. More

The service was great they earned my business. They have good People working there. I’ll go there again They have good People working there. I’ll go there again More

Very good human to human interface, and the service is competent and professional. Also, the waiting area is kept clean. Sometimes, the wait seems a little long for the service provided, but that is rathe competent and professional. Also, the waiting area is kept clean. Sometimes, the wait seems a little long for the service provided, but that is rather common for this area. More

No hassle with a lot of Patience. Had a great experience and my wife and I left with the deal we wanted. Best buying experience to date. Thanks Had a great experience and my wife and I left with the deal we wanted. Best buying experience to date. Thanks More

Awesome customer service ford pass website facility an easy way to set appointment time and location. easy way to set appointment time and location. More

Excellent service, took one of our fleet vehicles in for service & recalls plus an issue we expected to be invoiced for and even after a cabin trim part came up missing after the van was picked, they replac service & recalls plus an issue we expected to be invoiced for and even after a cabin trim part came up missing after the van was picked, they replaced it at no charge and put it on while we waited. Customer orientated which today is rare, keep it up! More

No hassle. Friendly staff and easy purchase for fair price. Don’t like buying cars but they made it easy Friendly staff and easy purchase for fair price. Don’t like buying cars but they made it easy More