AutoNation Ford Margate

Amazing service in a terrible lemony situation. Had an amazing experience in a terrible situation, unfortunately I got a lemon it happens it’s a rare occurrence ford took great care of me as well as Had an amazing experience in a terrible situation, unfortunately I got a lemon it happens it’s a rare occurrence ford took great care of me as well as AutoNation ford of margate. They did not make anything on my deal because it was a ford legal case yet their gave me amazing service even gave me the extra treatment you generally get when you pay for a new car! Amazing salesman Denny deacon and Charles Singery. Finance manager Jason Nadler. Thank you guys so much for everything. More

NO responsibility My Son (Former Military) Got His Clutch burnt out on his shelby GT 500 by Auto Nation Ford in Margate We have independent witnesses that they drove i My Son (Former Military) Got His Clutch burnt out on his shelby GT 500 by Auto Nation Ford in Margate We have independent witnesses that they drove it hard on a so called test drive for another issue, they will not take responsibility for it I will with all my power share what a terrible company you have . and how you treat former Military, He worked hard for his car for them to ruin it, He bought the car from your company and serviced it there. TAKE RESPONSIBILITY. He has written to you several times and you blow it off, I swear I will make this Viral, I have nothing but time, And a lot of friends and groups who will share this, across instagram facebook and twitter. MAKE THIS RIGHT AUTONATION More

Never Calls Back! RUN AWAY! Do not ever rely on this Service Department to treat you with respect or even return a phone call. Common courtesy does not exist at this store. Two Do not ever rely on this Service Department to treat you with respect or even return a phone call. Common courtesy does not exist at this store. Two months dealing with a warranty issue and have not received a phone call or an apology for the inconvenience,. Shameful how they treat customers here. I have purchased FOUR new Fords in the past 10 years and I am taking my business elsewhere, forever!. More

Auto Nation stepped up to the plate and did what was right to resolve my issue after speaking with James Lanzaro about my service experience. stepped up to the plate and did what was right to resolve my issue after speaking with James Lanzaro about my service experience. More

Lack of care I have been in to Ford Margate twice with a passenger side mirror for fixing. Each time I went in with a mirror that although it needed a repair was s I have been in to Ford Margate twice with a passenger side mirror for fixing. Each time I went in with a mirror that although it needed a repair was safe and allowed me to see the traffic behind me. Twice I was sent away with no repair and an inadequate tiny piece of green masking tape that meant my mirror moved and was unsafe. Why? The overall impression I have is of a lack of care. More

DAMAGED my Ford Mustang TWICE AWFUL AWFUL EXPERIENCE. Took forever to make an appointment. Showed up and everything was lackluster. I should've left right there! Took 2 hours for a AWFUL AWFUL EXPERIENCE. Took forever to make an appointment. Showed up and everything was lackluster. I should've left right there! Took 2 hours for an oil change. Car was supposed to be washed. Wasn't washed and was actually dirtier from motor oil hand prints. They took the car to get washed and took 25 minutes just to pay. They werent even sure that they could honor a text message special they text me. They bring my car around and it was simply wet, but still filthy. I look at the car and I see a deep scratch and dent on the driver side door. I get the manager to come out and he doesn't even act surprised, and says they will repair the damage. I wait almost a week for the dealership to get a loaner so I can drop off the car to get repaired. I drop off the car to get fixed. Several days go by and my car is finally ready. I go to pick up the car and the scratch is gone. BUT THE DENT AREA IS DISCOLORED. My Ford Mustang has been disfigured. I call the manager, once he sees the damage he says that they'll take the car back to the body shop and they bring back the loaner for me to leave. Over 2 weeks that I'm dealing with these people, driving a loaner, and my pristine convertible has been all messed up. STAY AWAY FROM THIS DEALER! More

Beware of Scam BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told it would not be that long and at the time of checkout, I asked if I had any redeemable service points. They said no and I could not understand that as I have been going for routine maintenance every 6 months and for repairs that add up to at least $300 each time I go. Andrew, my service advisor told me I have to speak with the service manager, Sean. Sean told me they had not given me points for at least 1.5 years. I have a credit available that is due me and supposed to be credited back to my credit card. I have called Sean at least 6 times to find out information on when and how I will be credited and he said he has to find out. I keep calling and he has not returned any calls. This has been going on since December 5th. It is now the 18th of December. I was now told by a receptionist that Sean is out of town and he left my situation hanging without even a courtesy call or letting me know he would attend to my issue when he returned. I then reached out to the GM, James Lanzaro. I had to leave 2 messages even though I was told he was at the dealership and he has yet to return a courtesy call. I then reached out to Emma on Fords online chat service for this location and she gave me the runaround as well and did not take my complaint seriously. I have been a loyal customer at this location for 7 years. A customer should not have to beg for a phone call back or be blatantly ignored. This is a simple fix of a credit to my credit card and they obviously don't care or they would have at least placed a courtesy update phone call. They are taking advantage of customers by not crediting them with earned service dollars and then are denying the customer any credit back for which I had paid through all my service appointments. I WONDER HOW MANY OTHER CUSTOMERS THIS IS HAPPENING TO. Shame on you Sean and James for ignoring a loyal customer and not applying the credit I have earned back to my card since it was your error for the past 1.5 years. Your actions are deceitful and you are keeping money that is mine. Last time I checked, that is considered theft. More