AutoNation Ford Margate

DAMAGED my Ford Mustang TWICE AWFUL AWFUL EXPERIENCE. Took forever to make an appointment. Showed up and everything was lackluster. I should've left right there! Took 2 hours for a AWFUL AWFUL EXPERIENCE. Took forever to make an appointment. Showed up and everything was lackluster. I should've left right there! Took 2 hours for an oil change. Car was supposed to be washed. Wasn't washed and was actually dirtier from motor oil hand prints. They took the car to get washed and took 25 minutes just to pay. They werent even sure that they could honor a text message special they text me. They bring my car around and it was simply wet, but still filthy. I look at the car and I see a deep scratch and dent on the driver side door. I get the manager to come out and he doesn't even act surprised, and says they will repair the damage. I wait almost a week for the dealership to get a loaner so I can drop off the car to get repaired. I drop off the car to get fixed. Several days go by and my car is finally ready. I go to pick up the car and the scratch is gone. BUT THE DENT AREA IS DISCOLORED. My Ford Mustang has been disfigured. I call the manager, once he sees the damage he says that they'll take the car back to the body shop and they bring back the loaner for me to leave. Over 2 weeks that I'm dealing with these people, driving a loaner, and my pristine convertible has been all messed up. STAY AWAY FROM THIS DEALER! More

Beware of Scam BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told BE AWARE CUSTOMERS, POSSIBLE SCAM, CHECK YOUR SERVICE POINTS. I was in to receive service on my vehicle. I waited there for 3 hours after being told it would not be that long and at the time of checkout, I asked if I had any redeemable service points. They said no and I could not understand that as I have been going for routine maintenance every 6 months and for repairs that add up to at least $300 each time I go. Andrew, my service advisor told me I have to speak with the service manager, Sean. Sean told me they had not given me points for at least 1.5 years. I have a credit available that is due me and supposed to be credited back to my credit card. I have called Sean at least 6 times to find out information on when and how I will be credited and he said he has to find out. I keep calling and he has not returned any calls. This has been going on since December 5th. It is now the 18th of December. I was now told by a receptionist that Sean is out of town and he left my situation hanging without even a courtesy call or letting me know he would attend to my issue when he returned. I then reached out to the GM, James Lanzaro. I had to leave 2 messages even though I was told he was at the dealership and he has yet to return a courtesy call. I then reached out to Emma on Fords online chat service for this location and she gave me the runaround as well and did not take my complaint seriously. I have been a loyal customer at this location for 7 years. A customer should not have to beg for a phone call back or be blatantly ignored. This is a simple fix of a credit to my credit card and they obviously don't care or they would have at least placed a courtesy update phone call. They are taking advantage of customers by not crediting them with earned service dollars and then are denying the customer any credit back for which I had paid through all my service appointments. I WONDER HOW MANY OTHER CUSTOMERS THIS IS HAPPENING TO. Shame on you Sean and James for ignoring a loyal customer and not applying the credit I have earned back to my card since it was your error for the past 1.5 years. Your actions are deceitful and you are keeping money that is mine. Last time I checked, that is considered theft. More

Just got a used car from auto nation margate. The salesmen I delt with were great. Israel and Cameron were very helpfull and listened to what I wanted. The problem was from auto nation margate. The salesmen I delt with were great. Israel and Cameron were very helpfull and listened to what I wanted. The problem was the financial guy Mike, he was very high pressure trying to sell me on options that I specifically told him I was not interested in, Wanted double the down payment I told him I wanted to do, he came very close to losing the sale Cameron did go over every feature on the car with my wife including setting the Bluetooth to her phone. Bottom line, sales staff. Super, financial guy needs work. More

LACK OF COMPETENCE AGAIN Have been using this ford service center since Feb of 2017. First show of incompetence was failure to tell me the brake was wearing more on the rig Have been using this ford service center since Feb of 2017. First show of incompetence was failure to tell me the brake was wearing more on the right front wheel when replacing the rotors, which led to my caliper seizing up and ruining the brand new rotor. Then they charged me for that additional repair that was ultimately there lack of professionalism. Every time I take my F-150 in, I have oil change and tire rotation. RELIGIOUSLY. I even told them again to be sure to do it, because their power was limited the last time I went in right after the hurricane Irma and they were unable to complete the rotation. EXPLAINED AND CONFIRMED! Set there for an hour and while going over my bill noticed I do not see the rotation documented on this bill. Per Rinaldo: " Oh I'm sorry, I didn't know you wanted a rotation. Well we didn't charge you for it, so we're good". What the heck is good for the customer about any of this service or lack there of??? Actually I will be contacting another service center more than 10 miles away and see how they do. As for Margate Ford Service Center. NO! I DO NOT RECOMMEND THIS FACILITY. DEFINITELY TIME TO CLEAN HOUSE AND REVAMP THAT SERVICE PERSONEL. APPARENTLY A BIT TOO MUCH JOB SECURITY OVER THERE. SAD FACE. More

aburgos3861 i have to say steve lynn our sales person was amazing.customer service outstanding i highly recommend.ibought my ford explorer there vary happy.tony i have to say steve lynn our sales person was amazing.customer service outstanding i highly recommend.ibought my ford explorer there vary happy.tony More

The experience was positive from the beginning till the end We were very glad that we chose Auto Nation Margate Ford to lease our new vehicle, They made the process less stressful and made us feel like our need We were very glad that we chose Auto Nation Margate Ford to lease our new vehicle, They made the process less stressful and made us feel like our needs were important. More

Excellent service , I highly recommend Richard Sephar .i took my Ford F-150 there for repairs and the job was performed professionally, they even found other problems , I highly recommend Richard Sephar .i took my Ford F-150 there for repairs and the job was performed professionally, they even found other problems I wasn't even aware of and corrected them .good Job . More

Unhappy Edge Worst experience I ever had. After 6 failed attempts to fix my 2015 Edge they told me to pick up my car and i'd "just have to deal with it". Very un Worst experience I ever had. After 6 failed attempts to fix my 2015 Edge they told me to pick up my car and i'd "just have to deal with it". Very unprofessional. Totally inadequate service department. They will bend over to make a sale and then bend you over if you ever expect them to support the sale. I'd never go back or recommend AutoNation. More

Completely turned my experience around! I initially gave this review a 1 star a week ago. I had bought a used truck from here and had already started experiencing problems with it. Along wit I initially gave this review a 1 star a week ago. I had bought a used truck from here and had already started experiencing problems with it. Along with this I had a hard time getting a Manager on the phone to help me with my issue so my frustrations were growing. Finally I decided to just go in and speak with them in person, couldn't of been a better decision. I politely explained the problem to the General Manager and he instantly started working with me to resolve it. They gave me a loaner car immediately and told me that they would fix the problem. Within two days I had my truck fixed, cleaned and ready for pickup. James and Sean both really turned my experience around, I was really surprised. Would highly recommend them! More