AutoNation Ford Littleton - Service Center

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disap vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert McMann) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me. More

Took my 2008 Ford F250, they replaced the diesel exhaust particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermost particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermostat. That was the issue causing the filter to clog up. I recently took my new truck into GO Courtesy, the repairs in one week, did not fix the issue, took it to Medved, and they fixed it on the first visit. Very inexperience techs with two different trucks, take your truck somewhere else. More

I took my car in for service (under waranty) it took almost a month to put a head gasket on. When I got my car back, my expensive sunglasses were missing, I called and asked Mike to look for them and h almost a month to put a head gasket on. When I got my car back, my expensive sunglasses were missing, I called and asked Mike to look for them and he said he would and get back to me. After two days of waiting (no all back from Mike Salazar) I called back and Mike said he was going to talk to his manage about it and get back with me but never did. I told Mike that was not looking to be paid for the glasses that I just wanted them back and he said he would look again. After a week of no call back from Mike I finally gave up on it and moved on. During that time my car felt like it was loosing compression when traveling 65 MPH or faster and took it back in to be looked at. Mike called me later in the afternoon and told me that it was going to be $490.00 to fix and was not covered under waranty. I was not given any explaniation other than "Its $490.00". I picked up my car later that day and was charged $44.00 for an oil change, I got two years of free oil changes when I bought the car and Mike charged me anyway. I called the Manager of the shop and he said he would look into it. Atfer looking into it I was told that indeed I should have recieved the oil change for free and that would be cutting me a check and it should come in the mail. I also inquired about the $490.00 and what it was for, I was told spark plugs. I called around town and found two other local dealer ships who will do the same work, one quote was $280 and the other was $325. I went into the dealer ship to talk to the manager face to face and was told that he was sorry and things were different when they were "privatly owned" I was also told by the same person that "he would be crazy to think that they would be 100% all the time" and was offered no resolution. PISS POOR CUSTOMER SERVICE!!!!! Don't More

Dan Sitz at Go Courtesy Ford was very personable, and made sure the service on my 2007 Ford Edge was performed perfectly. I got "the works", a complete brake service on my worn out rear brakes, and 4 ne made sure the service on my 2007 Ford Edge was performed perfectly. I got "the works", a complete brake service on my worn out rear brakes, and 4 new Michelin cross-terrain SUV tires. I was able to get $10, $40, and $50 rebates for a total of $100 in rebates for those services. In addition, they even matched the Costco price for the tires which was about $8 less per tire. My Edge feels like a different vehicle, quieter, and handles better. Thanks, Dan! More

Took my Focus in for a problem with the power locks. They said it was a fuse and changed the fuse. I got my car home and noticed that the rear driver's side door handle had been completely ripped off They said it was a fuse and changed the fuse. I got my car home and noticed that the rear driver's side door handle had been completely ripped off while at the dealer! I took the car back immediately and they claimed they didn't do it, etc. After going to the manager they admitted responsibility and gave me a loaner car. They called me on two separate occasions to say my car was ready to be picked up. and both times the car was NOT ready after I had driven across town to pick it up. Car ended up being in shop for 13 days and door handle fell off again about a year later. Out of state dealer fixed it for free.<br><br>Truly a nightmare. More