AutoNation Ford Littleton - Service Center

Poor all the way around Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many other places yo choose from. More

Service Center Has Very Poor Customer Service Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck in on appointment day, was told that they'd have to order the part specific to my truck (pretty sure most 2013 F150 XLTs have the exact same parts). So really, I didn't need to give these guys a month to get the part, they didn't have it anyways. Was told they'd call me when the part was in to have it fixed. 1 month later, no call...so I call them. No answer at the service center, no return call from my message. Another month later, same story. Another month later, finally talked to someone, but they said they couldn't help and that the tech scheduling my repair was out, but he'd call me tomorrow. Still no returned call and un-repaired vehicle. I am going to have to go through the regional Ford Headquarters to get this addressed (sure the dealer won't like that) More

Awesome service and impressive mechanics I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars jus I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars just like it was new. Just when I think I have an unfixable problem, they come through. My Car Heros! More

Terrible service, terrible mechanics This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in t This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in the last several months just because I guess I'm an idiot and keep thinking that a Ford dealership is going to fix it right. 1st time - bring my old truck in for some work, drop off the night before. They tell me they will call when they have checked it out, I wait basically the whole day then finally call them, and they act surprised - of course they hadn't done the work or bothered to call me with what needed done, so I ended up having to leave it another full day and guess what despite them telling they would call, I had to call them twice the next day to see again if it was done. #2 - I bring my truck in and tell them "there is something wrong with the starter, I can tell it is starting to go out." They say OK, they'll check it over. They look at it, call me during the day and tell me "We think it's the battery, so we'd better replace it." I ask - is the starter OK? Oh yes - it's the battery. $230 later I'm out with a new battery to replace the one I bought there less than two years prior. Same problem the next day so I bring it to another shop and say, can you check the Starter? The other shop said it took them like 5 seconds up on the lift to look at the starter and see the connection was all corroded and the starter was going out. Fixed it at the other shop and it worked great. #3 - Bought a new vehicle, a Ford, and there was a small warranty thing I needed to bring it in for. I told them days in advance to please be sure they had the part in. I drop it off the night before for a 7:15 a.m appointment. I don't hear anything all day, so finally I call at 3:30 and ask about it, once again the guy at Autonation sounds surprised, I ask what's going on and he isn't really sure, but he's the one who took my service order!!! I say well is it fixed. And he says "no", I have to wait for permission. So I ask "permission to do what exactly?" And he says permission from Ford to fix it. I ask him why would Ford not approve fixing something on a brand new vehicle that is under warranty, and he says oh they should approve it. So, I ask OK - will it be done today. He says, um, I doubt it, I don't know. But he might know by sometime next week and don't worry, he will just give me a call when he knows......yeah, right, I'm pretty sure he isn't going to call, and pretty sure he has no idea whatsoever what is going on. This service department is absolutely terrible. I'd give it a zero if I could. More

Recall Repair - Excellent Service Brought my car in for a recall service. Experience could not have been easier. Karlie was very helpful and got me in and out very quickly. Car was Brought my car in for a recall service. Experience could not have been easier. Karlie was very helpful and got me in and out very quickly. Car was serviced and ready to go when promised. Thank you!!! More

Warranty Repair work on my Lincoln From the front desk to the guy that brought my car around I was treated like a friend instead of a warranty customer. I would recommend your shop to a From the front desk to the guy that brought my car around I was treated like a friend instead of a warranty customer. I would recommend your shop to anyone who needs auto work. Karlie was great and so was the man who helped me when I picked up my car. Karlie called me like she said she would and told me the time the parts would arrive and an estimated pick up day. The repair was extensive and they needed it over night. i got a ride home and the shuttle driver was very courteous also. Her name is Sandy? Thank You again for the excellent service I received at Courtesy Ford. Joye Whitaker More

Very satisfied with the Service Department On my first visit to Auto Nation - Littleton, Co I met David Pohl and the Quick Lube manager named Phil. Dave (and Phil) were very helpful with fixin On my first visit to Auto Nation - Littleton, Co I met David Pohl and the Quick Lube manager named Phil. Dave (and Phil) were very helpful with fixing the problem I came to them with. I have been back for both my 2004 Ford Escape and my 2002 Nissan Xterra a few times since. Dave remembers my first visit and he always greets me in a friendly manner. Dave is now a service rep and his experience and great personality has put me at ease that I know my vehicles will be serviced with professional standards. I would now say that I am significantly satisfied with the Service Department at Auto Nation - Littleton, Co. More