AutoNation Ford Littleton - Service Center

Tanya Smith was very helpful when we brought in our automobile for warranty service. We had been promised a loaner car and she made sure we received it. The warranty service was completed on time and automobile for warranty service. We had been promised a loaner car and she made sure we received it. The warranty service was completed on time and satisfactorily. More

The Service Rep (Jesika) was nice and easy to work with. The only negative of this experience was the shuttle service.It was nice that they offer a shuttle service, but being the first one to sign up for a The only negative of this experience was the shuttle service.It was nice that they offer a shuttle service, but being the first one to sign up for a shuttle ride that day I waited 20 to 30 minutes and I thought that was reasonable, but then the shuttle driver came and got the guy that signed up after I did, and I mentioned to her at that time that I also needed a ride and she just szaid that she could only take one person at a time. I guess I wonder who made the decision that his time was more valuable than mine. More

We have bought two cars from this dealership Both times was good. The website for setting up maintenance service sucks. I always have to call to get an appointment. was good. The website for setting up maintenance service sucks. I always have to call to get an appointment. More

I received a recall notice and set up an appointment for Friday 7/16. When I got there, they said that they weren't ready to work on my car because the proper technician wasn't working that day and that I Friday 7/16. When I got there, they said that they weren't ready to work on my car because the proper technician wasn't working that day and that I had to come back another day. I then set the new appointment for "when they are ready." That appointment work out ok except that it took 20 minutes for them to get me my car when I picked it up. To set up an appointment for known work, i.e., the recall, it would seem to me that they wouldn't make it on a day that they can not do the work. The staff did not seem apologetic at all. More

I've been buying/owning, and servicing my Ford fleet vehicles since 2002. This place is the absolute worst in the business. They will never get another dime from me. The service advisors are liars an vehicles since 2002. This place is the absolute worst in the business. They will never get another dime from me. The service advisors are liars and crooks. I've had a couple decent sales guys here from this lot. But what out for those service crooks. I will make the extra drive to go to the trusted Ford service from here out! More

I took my car for a oil change 1st thing Saturday morning, I ask how long and the respond was 2 2:30 hours and stated “WE ARE A FORD NOT A DODGE” from the manager , since I walk in he was so rude , a morning, I ask how long and the respond was 2 2:30 hours and stated “WE ARE A FORD NOT A DODGE” from the manager , since I walk in he was so rude , almost waited 3 hours as he came out with the “SERVICE GUY” and mention he had bad news, the spring to the filter broke so now I needed to get a “TOW” truck to the “DODGE AutoNation, MANAGER did not apologize nor care to help me out, No rental was offer, COMPLETELY THE WORSE. I Drive 30 minutes to give them my service Also to mention I BOUGHT MY DODGE AT THE FORD is why I go there. THAT MANAGER HAS NO MANAGER ATTITUDE. The WORST definitely will NEVER GO BACK. More

Customers beware. I took my truck in for repair. I thought I had a warranty but it had expired without my knowledge. Then,they wanted $3700 to repair my truck. Took it somewhere else to find out tha thought I had a warranty but it had expired without my knowledge. Then,they wanted $3700 to repair my truck. Took it somewhere else to find out that what the said was wrong with my truck wasn't what they said. It was a gasket that cost $100. I will never take my truck their again. I almost pulled out a loan for nothing. Called the manager and he had nothing to say. More

Probably a wast of time for service I took my 2014 F150 here with a crank no start. After 2 days they sent me home with a new fuel pump and advised it was bad gas and to come back after I took my 2014 F150 here with a crank no start. After 2 days they sent me home with a new fuel pump and advised it was bad gas and to come back after the tank ran out so they could do more work and charge me some more. Next morning same thing. Talked to the service department who said they would call me back and nothing. I guess I'll just find a new dealership. My advice don't take your vehicle here More

Worst Service Department Ever! I brought my fleet vehicle in on Friday morning 8am to investigate the check engine light. They finally called me sometime after 3pm to tell me how m I brought my fleet vehicle in on Friday morning 8am to investigate the check engine light. They finally called me sometime after 3pm to tell me how much it would cost but I had to explain again that this was a fleet car and the needed to call them for approval. So they hung up on me and I never heard back. They kept my car all weekend, no call, no explanation. I tried calling but just kept getting the automated recording, no one answers the phone. Monday came and went, then half the day Tuesday before I finally got ahold of someone who told me that Jon would call me back. He actually did but only to say that he was still waiting for approval from the fleet (of course he didn’t call them for approval until Monday after keeping my car all weekend!). He said I would get the car back on Wednesday. I waited until Wednesday afternoon before calling them. Once again the never ending voice prompts and recorded message. After several tries I finally got a person who transferred me to a voicemail. I left a message but no one called me back. After several hours I tried again. Still no call back. It’s now after 6pm and I have no idea what’s going on with my car or if I’ll ever get it back. Maybe I’ll get it on Thursday?! They’ve had my car for a week, no offer for a loaner car, no status updates, no call backs! Worst service ever! More