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AutoNation Ford Littleton - Service Center
Littleton, CO
595 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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595 Reviews of AutoNation Ford Littleton - Service Center
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August 30, 2021
Hard to find a time to schedule an appointment, but service is always good. Even provided a half-off coupon for the service since we prefer to do ours more frequently than the purchased service plan. service is always good. Even provided a half-off coupon for the service since we prefer to do ours more frequently than the purchased service plan. More
by Subaford
Employees Worked With
David Pohl, Karlie Diehl
August 22, 2021
I have had ongoing bad experiences with 3 other metro area dealerships. I wasn't even liking the Ford brand anymore. John Watt turned this all around! He is an Amazing service provider. I truly appreciat area dealerships. I wasn't even liking the Ford brand anymore. John Watt turned this all around! He is an Amazing service provider. I truly appreciate his honesty and help guiding me through problems with my car. He's a keeper!! Thank you John! :) More
by denvrdawn
Employees Worked With
John Watt
August 13, 2021
although I had an appointment, it took about 20 minutes although I had an appointment, it took about 20 minutes to get checked in. There was an obvious shortage of survive writers to attend to customers .N although I had an appointment, it took about 20 minutes to get checked in. There was an obvious shortage of survive writers to attend to customers .Not a good experience More
by glen
Employees Worked With
kevin M?
August 11, 2021
I left my 2014 Ford Raptor on Sunday night at the drop off. I picked it up totally repaired Monday evening!! All this excellent service and no appointment!! WOW!!! off. I picked it up totally repaired Monday evening!! All this excellent service and no appointment!! WOW!!! More
by wayne
Employees Worked With
John (I do not have his last name) from Service Dept spearheaded the repairs, was in constant contact with me, and got it done!! He's the BEST!!! , David Pohl, Karlie Diehl, Gary Ruiz, Kris Strub, Raymee Clampitt, Mahlon Whitehead
August 06, 2021
Can never get thru on the phone. Took my Escape in for service. I had an appointment. They called late afternoon to say it needed plugs and points because the engine light was on. I asked for an estimate, service. I had an appointment. They called late afternoon to say it needed plugs and points because the engine light was on. I asked for an estimate, she said she would call me right back. I called and left Megan a message because I hadn’t heard back. She finally returned my call but all the techs were gone for the day. This was st 4:30 pm. All the shuttle drivers were gone for the day, so I had to pick my car up to get home. Dropped it off the following morning at 8:30. I had a funeral to go to, so friend picked me up at Courtesy Ford, I called at 4 pm and said I hope my car is done I’m on my way to pick it up. Got there around 4:20, they could not locate my keys, so I sat in the waiting room for over an hour. Only one girl working. Yet their hours say they are open till7 pm? Less than 80/90 miles later the engine light came on AGAIN! Obviously I paid for plugs and points and that was not the problem. Grrr. They got the light off, I was wanting another Ford product,. I own two other Fords. I understand the shortage of cars right now, because of Covid and the micro chips, BUT my experience the last four visits to Courtesy Ford have been a nightmare. Zero customer service!!! So I am looking for another model now. Makes me wonder if Ford really wants to sell cars. (Eventually the chip shortage etc. will be over). Why not take care of loyal Ford owners now to get their return business when things get up and moving again?! More
by Kathyworrell
Employees Worked With
Service department
August 03, 2021
Service dept has significantly reduced in quality - service aptmt made for specific items and only 1 performed. Yes staffing shortages are hurting many. But please sync up your scheduling service wit service aptmt made for specific items and only 1 performed. Yes staffing shortages are hurting many. But please sync up your scheduling service with your work availability. More
by bhorner831
Employees Worked With
Don’t remember
August 02, 2021
The oil change was quick, it was done while I waited, they had a television to watch and coffee while I waited. The service people were very nice. There were no problems or issues they had a television to watch and coffee while I waited. The service people were very nice. There were no problems or issues More
by PaulR
Employees Worked With
David Pohl, Karlie Diehl
