AutoNation Ford Littleton - Service Center

Just move from Minnesota and wanted a oil change,rotate tires,and front end alignment. 1st alignment wasn't done properly, so had to come back,ugh. Now there's a slow oil leak that will eventually get wors tires,and front end alignment. 1st alignment wasn't done properly, so had to come back,ugh. Now there's a slow oil leak that will eventually get worse(spend the money or new vehicle) is the question. My service writer Kevin Skelton was very helpful and apologized for my inconvenience. More

Gave me good service..was able to leave my car and get a ride from their courier.did a inspection of the car and made a few suggestions. ride from their courier.did a inspection of the car and made a few suggestions. More

Always have had a good experience with AutoNation Ford in Littleton. Very honest an prompt service. Littleton. Very honest an prompt service. More

The service manager Maddi was outstanding. Good communication.My car was completed on time.The dealer direct line is a joke. communication.My car was completed on time.The dealer direct line is a joke. More

Disappointing that the dealership does not stand by their own maintenance agreement sold at their shop. I purchased a maintenance agreement with a person at the dealership prior to meeting the 30,000 mile ma own maintenance agreement sold at their shop. I purchased a maintenance agreement with a person at the dealership prior to meeting the 30,000 mile mark. I was informed that the maintenance agreement would cover all the required items needed. I was provided a menu of services that the agreement would cover. When I showed up for the coverage, the agreement was not entered into their system. I had to prove that I purchased the agreement which I did. I then requested the 30,000 mile service and I was informed that the FORD maintenance agreement is different than the Auto Nation maintenance service standards. Now that I had purchased the agreement the menu of services that Auto Nation stated I needed for 30,000 miles was dwindled down to an oil change and tire rotation. This is despite the fact that one of their service managers advised me what I would get when I purchased the maintenance agreement. The whole visit was a huge disappointment. I had to show my receipt to prove that I purchased the maintenance agreement. I never received the entire menu of services that were required at 30,000 miles despite the salesperson stating that it was covered. When I questioned why I did not get all that was required at 30,000 miles from Auto Nation as promised by the sales representative, I was informed simply that there is a reason why that person is no longer employed by Auto Nation. In essence implying that the sales person was terminated for improper conduct. I purchased an extended warranty for my truck, as well as, their best maintenance service. I have found that both are worthless. Although I have been a support of the Ford service line for many years, I would avoid this dealership. More

My Service Rep, John, was really good at keeping me updated, made it a great experience. updated, made it a great experience. More

I've always had a good experience with the service department. I appreciated Tanya calling me several times to keep me posted on the progress as my car was being serviced. department. I appreciated Tanya calling me several times to keep me posted on the progress as my car was being serviced. More

Service, as always was top notch. Service department was efficient and professional! Kevin was excellent as the part was on back order for some time. efficient and professional! Kevin was excellent as the part was on back order for some time. More

I made an appointment months in advance, rearranged my work and family schedule to accommodate the appointment and dropped off the truck only to be called an hour later that the necessary parts were not i work and family schedule to accommodate the appointment and dropped off the truck only to be called an hour later that the necessary parts were not in stock. Perhaps for a no-notice appointment this would be understandable but for a planned appointment this is frustrating. It seems that someone could easily take a look at the customers coming in the next day or even first thing in the morning and let them know if required parts were not in stock for their scheduled service. Previously I have had mixed service here. I cannot speak highly enough about the technicians working here and their care for my truck. But I can recall a separate time that a tire rotation and alignment was unable to be done due to not having the proper wheel lock key. However, it was still listed on the invoice for me to be charged despite the work not being done and clearly annotated as so. Again, something that should easily be caught and corrected by the service desk. More

Recall repairs done on time. Kevin Moczo was very helpful and ensured the seat belt issue from the last recall repair was performed correctly. Thank you Kevin. helpful and ensured the seat belt issue from the last recall repair was performed correctly. Thank you Kevin. More