AutoNation Ford Littleton - Service Center

It took 4 months 4 appointments 16 phone callsTwo It took 4 months 4 appointments 16 phone calls Two trips with no work done 6 hours of my time doing there work It took 4 months 4 appointments 16 phone calls Two trips with no work done 6 hours of my time doing there work More

The best customer service I have ever dealt with at a dealership. All my concerns with my vehicle were addressed. dealership. All my concerns with my vehicle were addressed. More

Kevin always is accommodating and willing to listen to what I need. Responsive and calls back within the day. what I need. Responsive and calls back within the day. More

Jessica was great to work with. She followed through on my appointment and made sure that a loaner car was available. I had to schedule a follow up appointment which she also called to confirm. Very good my appointment and made sure that a loaner car was available. I had to schedule a follow up appointment which she also called to confirm. Very good job by everyone More

I had to leave my car overnight. When I went to pick it up the next morning, the female (do not know her name) did not acknowledge me. I stood there for a few seconds while she stared at her computer, I up the next morning, the female (do not know her name) did not acknowledge me. I stood there for a few seconds while she stared at her computer, I said hello. She took a few seconds and finally looked at me and said hello. Told her I was there to pick up my car and she rudely said someone would be with me in a moment. A young man finally waited on me and was very nice. However, when my car was brought to me I could hardly get in. The drivers side had been adjusted so close to the steering wheel it was impossible to drive. Please tell your employees to leave the seats alone and also the radio! More

I made an appointment 2 weeks out because that was the earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appoint earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appointment I was the only customer in the service drive. I waited for a service writer to come out but eventually had to go in. I went to a service writer to check in, he took me to Mandy for some reason. They found my appointment but acted confused that I wanted anything more than a simple oil change. When I went to pick up my loaner car I was informed that the person that did that was not in. It took Mandy 15 minutes to get me into my loaner. About 2 hours later I get a phone call from Mandy telling me I need a complete 30,000 mile service but she did not give me an estimate. I told her I ha d just got new tires and with that I got a complete alignment. Also I did not need new wipers. When I showed up to get my pickup there was one lady working the service desk and she handed me a bill for over $1100.00 dollars. They had charged me for the alignment and several other things that did not need to be done. I was expecting a bill around $400.00 maybe $500.00 Mandy did not act professionally and should have given me an estimate of all the possible charges. The lady that checked me out gave me a small disco and apologized, then handed me my keys and said my pickup was outside somewhere. I will never use your dealership again. More

This dealer service department and the diesel mechanics are first class. Went over and above to take care of my problem. Will never have my truck serviced anywhere else but here from now on. There just are are first class. Went over and above to take care of my problem. Will never have my truck serviced anywhere else but here from now on. There just are not enough stars to properly rate this operation. More

disappointed that I had to pay my service bill with the car still under warranty.Just because it was another ford dealer that caused the problem in the first place.I can't wait to get rid of my ford becau car still under warranty.Just because it was another ford dealer that caused the problem in the first place.I can't wait to get rid of my ford because of bad dealerships and poor customer service. More

Preoccupied/Laborious was the effect emitted by the service dept from Scheduling - pickup! Unfortunate experience. The technician who helped expressed frustration with multiple bookings for oil changes service dept from Scheduling - pickup! Unfortunate experience. The technician who helped expressed frustration with multiple bookings for oil changes that morning. The driver was to busy to provide a ride home. I was told a wait time of 2-3 hr after check in. I finally took an Uber. More

Excellent customer service and Vehicle service. Service done in a timely manner. Very clean Facility and organized done in a timely manner. Very clean Facility and organized More