AutoNation Ford Littleton - Service Center

My last two visits have been disappointing at best. Customer service and follow-up lacking. I even recently called to schedule a brake service and was told someone would call me back to schedule. After Customer service and follow-up lacking. I even recently called to schedule a brake service and was told someone would call me back to schedule. After 3 days I went to a different dealership which got me in right away. I am currently looking for a new ford truck and not sure I would return to auto nation. More

Kevin Moczo was amazing! I thought I had a tire rim that was damaged that was brought to my attention by Discount Tire when rotating my tires. Kevin and his master mechanic inspected my truck, but didn't fi was damaged that was brought to my attention by Discount Tire when rotating my tires. Kevin and his master mechanic inspected my truck, but didn't find anything that needed to be replaced. He assured me there was nothing wrong with my F-150, which gave me peace of mind, because I was going to take a long trip to Florida. Thanks Kevin!!! More

Samantha was great to work with and knowledgeable. My visit was for a 7,500 mile scheduled maintenance. The only downside was having to wait 2+ hours for the oil change and tire rotation...and that was visit was for a 7,500 mile scheduled maintenance. The only downside was having to wait 2+ hours for the oil change and tire rotation...and that was with an appointment. More

Did what was expected no more no less offered no advise for future care everything was meets minimum requirements! for future care everything was meets minimum requirements! More

Less than honest service department. While trying to make a service appointment by phone for recall 21S31, I was told my vehicle was not under this safety recall. When asked for this in writing. My req make a service appointment by phone for recall 21S31, I was told my vehicle was not under this safety recall. When asked for this in writing. My request for written confirmation was ignored and my request was not answered. When the letter from Ford was received saying my vehicle was indeed part of the recall, I took it back in to AutoNation and was told it was part of the recall but they could not do the work because they "did not have a welder". AutoNation did sell me an oil change instead of providing service for the the safety recall. I went to another Ford dealership that acknowledged the recall for my vehicle, confirmed the safety issue, and will perform this critical safety repair. More

We had my car towed to ford castle rock and they were super mean. Would not even look at my car. The next day, we had it towed to Autonation and not the boy are their customer service skills great but t super mean. Would not even look at my car. The next day, we had it towed to Autonation and not the boy are their customer service skills great but they had my car fixed in a day. More

Listening to my questions and concerns with respect and being great about sharing information has been very helpful. being great about sharing information has been very helpful. More

I have been quite pleased with service the last two times bringing in my vehicle. No delays and no problems with repairs. Was notified by phone before any work was done also. Steve Young bringing in my vehicle. No delays and no problems with repairs. Was notified by phone before any work was done also. Steve Young More

They do a lot better than Phil long FORD denver so far they’ve been honest and have not lied about repairs needed to my car like the other dealership has and they have correctly fixed or maintained my veh they’ve been honest and have not lied about repairs needed to my car like the other dealership has and they have correctly fixed or maintained my vehicle without lying about parts being unavailable Downfall is simple service don’t expect same day they are short and it’s common to wait a month before a simple oil change so plan ahead. Repair work it depends but they seem to be a little faster on those More

Very poor service center work -inexperienced tech can’t find electrical problem then charges to replace a perfectly good part that was not causing the problem. Had to bring it back. Second tech found elec find electrical problem then charges to replace a perfectly good part that was not causing the problem. Had to bring it back. Second tech found electrical problem. Management offers partial refund that does not include $40 in additional tax not to mention the inconvenience it caused me. More