AutoNation Ford Littleton - Service Center

Helpful service. I called in and spoke with a service person on the desk due to being late caused by an accident on the C470. She was great and made sure they accommodated the situation. My service rep w person on the desk due to being late caused by an accident on the C470. She was great and made sure they accommodated the situation. My service rep was professional and efficient when I arrived. I asked the reception person while the truck was being worked on if she knew if anyone could assist with Ford points and the app since I bought the truck there and have serviced it there and I had never received them. Two sales people offered to help and ultimately got Christina Maulin. When the service was done she helped set up the app again and is looking into if points can be applied to my account retroactively. Additionally I was asking about recalls and the service manager took me in his office, pulled the recalls up on his computer and explained how these Ford recall's work "if there are problems" then Ford will fix them but they may not show up and no fix is needed. He explained what could potentially happen and if I observe these issues please bring the truck in. More

Informed and took care of me done my service quickly was friendly all very good friendly all very good More

Service-writer Josh is very knowledgeable and helpful. While my "appointment" was treated as a drop-off time by the service dept, Josh did all he could to get my truck in sooner than other service-writer While my "appointment" was treated as a drop-off time by the service dept, Josh did all he could to get my truck in sooner than other service-writers would commit to. While it was looked at later than I would have liked, Josh got my truck back as soon as he possibly could, which was greatly appreciated. More

The service dept. rep was very good and his quote of my Explorer being done in a 2 hour time frame was right on. Was very courteous and well spoken and knowledgeable. Explorer being done in a 2 hour time frame was right on. Was very courteous and well spoken and knowledgeable. More

The customer service with this dealership has been very good. My Service Representative has been excellent. good. My Service Representative has been excellent. More

The service department was very friendly and professional. Appeared to be busy but took the time to ensure I was happy! professional. Appeared to be busy but took the time to ensure I was happy! More

Responsive and clearly helpful. While very busy I felt they were interested in masking sure I was helped as soon as possible they were interested in masking sure I was helped as soon as possible More

Kevin Moczo, my Service Advisor, was very professional in providing excellent customer service as was your shuttle service! Seem to be short on maintenance techs as I was in there for a safety recall notice providing excellent customer service as was your shuttle service! Seem to be short on maintenance techs as I was in there for a safety recall notice that should have been completed in one day but took two! Also, your phone system is not user friendly - easy to get lost in and difficult to get to a "live" person! More

I've had pretty good luck with this dealership.I just generally used the service department.And besides now being a little understaffed they've done well by me. Maggie bell The service rep was very helpf generally used the service department.And besides now being a little understaffed they've done well by me. Maggie bell The service rep was very helpful And worked with me thanks More