AutoNation Ford Littleton - Service Center

We have bought several cars from this dealership and have always been pleased. We always bring our cars in to AutoNation for service always been pleased. We always bring our cars in to AutoNation for service More

April 2021, I received a notice from Ford Motor company advising that my 2008 Ford Ranger is being recalled again. This time is to have the driver side airbag replaced. The notice advised I would be contac advising that my 2008 Ford Ranger is being recalled again. This time is to have the driver side airbag replaced. The notice advised I would be contacted by a Ford service center. On October 12, 2021 I received a letter from autonation Ford in Littleton Colorado to schedule an appointment to have the driver side airbag replaced. I called to schedule an appointment. The earliest appointment available was December 28, 2021 at 10AM. I scheduled the appointment and received 2 confirmation emails. Ten days later I receive a text from autonation to schedule an appointment for the airbag recall. I text back with the information regarding my already scheduled appointment. The following week I receive a letter via USPS from autonation advising me to schedule an appointment for the airbag recall on my Ranger? Apparently, they are incapable of looking at an appointment schedule or communicating between departments. On December 28, 2021 I arrive at autonation Ford in Littleton at 10AM as scheduled. I met with a "service advisor" named Josh Crowder; anticipating the part was available and the repair would be relatively quick. I told Josh I received another recall notice from autonation and he advised I should discard communications from autonation and only pay attention to information from Ford? Josh informed me the repair would be completed by close of business on December 29, 2021. Really; 2 days to replace a driver side airbag; after making an appointment more than 2 months in advance? I hear nothing from autonation Ford on December 29, 2021. I call autonation Ford and spoke to Sean. I told him Josh told me my vehicle would be ready for pick up by close of business today. He stated he did not have the completed paper work for my vehicle and he would go speak with the tech. Sean returns to the phone and tells me the repair would not be completed until December 30th or December 31st. Sean stated he had no idea why Josh would state the repair would be complete by close of business on the 29th. I called Josh at autonation midday on December 30th and left a message on his voice mail that I would be picking up my Ranger today. Josh returned a voice mail message advising he had the airbag and my vehicle would be completed today; December 30. About an hour later Josh calls to let me know they opened the box with the new airbag for the Ranger but the airbag in the box is for a Fusion. He would go ahead and order the correct airbag for my Ranger and have it tomorrow, December 31, 2021. I told Josh I would come get my vehicle and schedule the repair with a different Ford service center. autonation schedules an appointment over 2 months in advance and does not have the integrity to order and verify the airbag they were to replace? My vehicle sat at autonation for over 2 days prior to them doing anything! Lesson learned; never go to autonation Ford in Littleton! More

I had a scheduled appointment. I specifically requested the commercial service bay because I have a camper on the truck. I arrived an hour early and 4 hours later a simple oil change was completed. Tires w the commercial service bay because I have a camper on the truck. I arrived an hour early and 4 hours later a simple oil change was completed. Tires were not rotated. Lids to the different reservoirs under the hood were left open and unfilled. Spoke with 5 different people in the service to schedule warranty work and kept getting passed off to someone else. Bought an extended warranty plan that no one seemed to know anything about. I was told I would be getting a veteran’s rebate for purchase of this vehicle. Only after all the paperwork was signed I was the vehicle did not qualify for the rebate. It has been a poor experience all the way around. More

Kevin in the service department was a pleasure to work with. Exceeded all my expectations was courteous and expedient and getting my vehicle serviced. Would highly recommend him and AutoNation Ford with. Exceeded all my expectations was courteous and expedient and getting my vehicle serviced. Would highly recommend him and AutoNation Ford More

I bought tires through the dealership but had to go in 4 times for the issue to be discovered. The manager took care of it. times for the issue to be discovered. The manager took care of it. More

Very busy but Kevin did a great job getting scheduled. He kept me informed of the status. He kept me informed of the status. More

The lack of ability to schedule maintenance in a timely manner. It took three days to perform the 30,000 mile maintenance on my ford ranger. manner. It took three days to perform the 30,000 mile maintenance on my ford ranger. More

I took my truck in with a battery/charging system light randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep randomly coming on. After they tested the battery an alternator they said they would need to do a more detailed diagnostic so they would need to keep it for a few days. I called to check on the progress 4 (working) days later and said that they did not know the tech that did the type of diagnostic had been out and no one has had a chance to look at my truck yet! They said I could leave my truck with them for a few more days or reschedule more time at a different date. So after having my truck for 4 days and a weekend they had done nothing but check the battery and alternator and I was no closer to having the issue fixed then when I brought it in. When I picked up the truck it seemed like they didn’t even know where it was and after they finally gave it back to me they did not even apologize for any inconvenience this had caused me. Very frustrating situation all together! More

Scams. Service department is a bunch of clowns. Go somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. somewhere else to get service work done because they will do everything in their power to tell you its not covered under warranty. More

They took care of the problem my truck was having. It should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. should've been taken care of from Auto Nation Chevrolet but they just couldn't get it right. More