AutoNation Ford Littleton - Service Center

I took my truck in for an oil change and to replace a bad battery...ended up spending $1600 because the service advisor told me my mileage was 59K and needed the 60K service. I should have checked my mileage battery...ended up spending $1600 because the service advisor told me my mileage was 59K and needed the 60K service. I should have checked my mileage before I left the truck because it was only 54,600-ish. It could have been an honest mistake and simple misread of the mileage, but I hope at 60K miles they don't try to resell me the 60K service. More

Very informative, professional, and punctual. Contact thru emails to insure I did not forget my appointment day and time. Will put this dealership on the top of my list. Thanks for the service an Contact thru emails to insure I did not forget my appointment day and time. Will put this dealership on the top of my list. Thanks for the service and attention to my needs. More

From the moment I pulled into the Service bay I was warmly welcomed by a Service Representative. Travis took time to answer a few questions I had about my Ford F-150. I was in need of a front end licen warmly welcomed by a Service Representative. Travis took time to answer a few questions I had about my Ford F-150. I was in need of a front end license plate assembly and he walked me to the Parts Dept and introduced me to the associate. My time at the shop was very pleasant. More

Great service, very helpful and informative staff(he was new and came from Jeep Dealership but was very friendly and informative). I always drop my truck off at the dealership for service, and use their sh new and came from Jeep Dealership but was very friendly and informative). I always drop my truck off at the dealership for service, and use their shuttle service to drop me off at work - Thank you Dotty! More

john watt in service is great to deal with, knowledgeable, honest. Not his fault when body shop gets wrong hood or doesn't hook up my windshield washers right. He has always been great to deal knowledgeable, honest. Not his fault when body shop gets wrong hood or doesn't hook up my windshield washers right. He has always been great to deal with. I have 4 Ford vehicles and he knows each ones nuances and how to fix. More

Great service, great follow up! Was able to keep in contact via text - very helpful Was able to keep in contact via text - very helpful More

Very clean, the staff and manger where very helpful with getting me in and out getting me in and out More

Took week to even look at my Ford truck. Didn't return 3 phone calls, had to drive by to be told they couldn't even get a catalytic convertor. Sad! Didn't return 3 phone calls, had to drive by to be told they couldn't even get a catalytic convertor. Sad! More

While it was understandable that it took some time to get my vehicle fixed (it took nearly 2 weeks to get my car back) the communication was terrible. We had to initiate every contact to get updates on the my vehicle fixed (it took nearly 2 weeks to get my car back) the communication was terrible. We had to initiate every contact to get updates on the car and frequently did not receive calls back. Sometimes we received a text message with an update but, again, we initiated the first text. The only person who was extremely helpful was the operator who answered the direct number. This was a disappointing experience and I just recommend that this department do a better job with communication. More

Samantha at the service dept was awesome to work with she kept me informed. Sam was able to answer all my Questions or got right back to me with the info. THnaks so much Sam! kept me informed. Sam was able to answer all my Questions or got right back to me with the info. THnaks so much Sam! More