AutoNation Ford Littleton - Service Center

John watt service advisor was v v helpful wrt work at hand and scheduling suggestions going forward ... vehicle returned ahead of schedule with txt updates from Mr John - well done. hand and scheduling suggestions going forward ... vehicle returned ahead of schedule with txt updates from Mr John - well done. More

I appreciate the follow-up that was provided. They called when they said they would and had the vehicle ready when I needed it. They called when they said they would and had the vehicle ready when I needed it. More

Josh rowdier was awesome! I had an appointment for a recall issue and was under a severe time deadline to get it done and Josh got it done with time to spare. Terrific custom I had an appointment for a recall issue and was under a severe time deadline to get it done and Josh got it done with time to spare. Terrific customer service skills and a great rep for the dealership! More

Joshua was really helpful and very good at communicating what was happening with my truck. what was happening with my truck. More

Got in and out on time. Service advisor was knowledgeable and efficient. Truck runs great. Service advisor was knowledgeable and efficient. Truck runs great. More

My last two visits have been very unsatisfactory. Went in for an oil change and the service department tried to sell me $1700 in additional unnecessary services. My recent experience was even worse. Went in for an oil change and the service department tried to sell me $1700 in additional unnecessary services. My recent experience was even worse. Went in complaining about a bad battery. Had two episodes with it being totally drained within 30 days The battery is only 15 months old and was purchased through another Ford dealership. This is the third battery in five years to go bad. I pointed out a recall notice that I received in September 2021 for a potential faulty fan relay switch that could leave a battery drained. I asked for an appointment to replace the switch and for a new battery under the Ford product warranty. Was denied the recall service and the warranty replacement because they said both switch and battery checked out fine. They were unable to explain adequately what else would cause a battery to drain. Said my only option was to purchase a new battery! 😠 More

They do good work, but they are tough to get a hold of. Getting calls back or getting a live person is super challenging. Also, appointments for even an oil change are booked months out. Plan ahead! Getting calls back or getting a live person is super challenging. Also, appointments for even an oil change are booked months out. Plan ahead! More

Samantha attention and response excellent! Water pump replaced in late Feb last for about 100 miles and died - replacement pump took essentially two weeks to get and replace - very frustratin Water pump replaced in late Feb last for about 100 miles and died - replacement pump took essentially two weeks to get and replace - very frustrating. Overall service great - Parts replacement process a disaster! More

Service person was excellent, pretty much on time when advised of length of time complete work. advised of length of time complete work. More

I arrived to my service appointment, Josh was very rude, condescending. I took my keys and I left. I’ll never come back to this dealership. condescending. I took my keys and I left. I’ll never come back to this dealership. More