AutoNation Ford Littleton - Service Center

John in Service was very knowledgeable and courteous who knew right away what the problem was with my Ford F-150. knew right away what the problem was with my Ford F-150. More

My Service Advisor was excellent! He explained things, did not try to sell me things I didn't need (honest), and knew his stuff! In fact, I asked for his business card & told him th He explained things, did not try to sell me things I didn't need (honest), and knew his stuff! In fact, I asked for his business card & told him that he will be my "go to guy' in the future. More

I brought my truck in for a 25,000-mile maintenance; the team had a slight miscommunication but they resolved it. team had a slight miscommunication but they resolved it. More

Bad! Had an appointment for an oil change and to have a sensor checked. Was told the appointment was not input correctly so they could only do the oil cha Had an appointment for an oil change and to have a sensor checked. Was told the appointment was not input correctly so they could only do the oil change. Then was told to go wait it would be about 3 hours.... for an oil change! We left, went down the street and has the oil change done elsewhere within 30 mins. More

Very poor service. Planned on waiting for vehicle for 100k service, and asked to check A/C due to no cool air. Was told that they needed to keep truck due to time requ Planned on waiting for vehicle for 100k service, and asked to check A/C due to no cool air. Was told that they needed to keep truck due to time required to inspect. Finally received text 4 days later, that issue was found and repair was going to be $1051. I approved work. No communication for 3 days so I texted for an ETA and finally received a response another 3 days after my text that it was ready. I went to pick it up and tech was condescending, paperwork was not complete, bill was $1400 not $1051, no review of work done or of any potential issues, and no apologies for delays. “Here’s your keys, truck is under awning.” I will not return to this dealer. More

I made an appointment on line for an oil change and tire rotation and waited for it to be done. I also needed some tree sap removed from my hood and windshield. My service consultant, Travis, did a great rotation and waited for it to be done. I also needed some tree sap removed from my hood and windshield. My service consultant, Travis, did a great job of making sure all of that was completed sooner than I expected. More

I was refused warranty service for my 2019 Ford Expedition running board unless I bought a new $300 battery. The technician, who would not come to the service desk to explain his finding, require Expedition running board unless I bought a new $300 battery. The technician, who would not come to the service desk to explain his finding, required a new $300+ battery before he would move forward testing a malfunctioning drivers running board. Common sense and a general knowledge of batteries did not seem to come into play. We were without our car for three days to get this finding. The battery was independently tested at two other service centers, including a different ford dealership and found to be a good, fully serviceable battery. Also another ford dealership found the running board simply needed lubrication and is now working properly. They were able to service my vehicle within a half day. In short, as a loyal ford customer with over $100k in ford products sitting on my driveway, we were completely disappointed by auto nation ford’s response to our warranty issue. I asked if I bought a new battery and that didn’t solve the problem, would your service department refund the battery and reinstall my working battery and that was not promised. Honestly the question that begs to be asked.: is it your requirement that something be purchased in order to get reasonable warranty work done? More

I have used the service center sine I purchased my Escape from them. Service is always completed in a timely manner and I have never felt that anyone was trying to up-sale me in any way. As a single female from them. Service is always completed in a timely manner and I have never felt that anyone was trying to up-sale me in any way. As a single female, I appreciate this very much. More

This location at excellent service was conveniently located and a very pleasant staff. They had my car back to me within the specified time estimate. located and a very pleasant staff. They had my car back to me within the specified time estimate. More

I will not return to Auto Nation again, this is two extremely bad service visits & I’ve had enough of their service & poor communication. extremely bad service visits & I’ve had enough of their service & poor communication. More