AutoNation Ford Littleton - Service Center

I made an appointment for August 10th at 10 a. m. for my Explorer to have some warranty work done. It was made 2 weeks before the date I was to take it in. I was told it would be 1 day for the rep m. for my Explorer to have some warranty work done. It was made 2 weeks before the date I was to take it in. I was told it would be 1 day for the repairs. The young gal I worked with was not on top of her game, I had to explain things to her 2-3 times on everything about the service that was to be done. I took my Explorer 15 minutes before the time to make sure I went through everything before the y started on repairs. She was to call me and verify that everything was covered on my warranty plan. Which she never did. I called at 5:30 to see if repairs were done. Well, to my surprise my vehicle was still parted in the back, and never even looked at yet. The excuse was that one of the service guys called out sick in the morning. She informed me that it would be worked on first thing in the morning, and she would call me. By 10:45 she hadn't called, so I then called to talk to the service manager, who told me the 4 guys had called out sick, and put me back through to the young gal again, who I told him I didn't want to deal with because she had no follow through at all. Young call calls me back in an hour and tells me I can pick up my vehicle. I said "great, they got it done" she said no but nobody could get to it until probably the 22nd. Ok so why did I make an appt 2 weeks prior, and they couldn't get to it for almost 2 more weeks out. Service Manager apologized, again making the excuse that guys called out sick, and some in training. He said I should make an appt for the 22nd to bring it back in. I said to him "now, why would I do that if I had made this appointment 2 weeks prior, and what would be different the next time. His reply was well hopefully we won't have guys calling off, and more trained to do the work. That is the last thing I wanted to do, I most definietly will never being taking any vehicles to them for work. Very unreliable service department...in my opinion! More

They always are honest and upfront. They do keep you ip dated via text! They only complaint is the price for labor! They do keep you ip dated via text! They only complaint is the price for labor! More

Very communicative about what service needed to be done and very easy to work with. and very easy to work with. More

I've purchased 3 vehicles from this dealership over the last 14 years. I'm not sure what has happened in the Service Department but Customer Service and Communication about status of your vehicle is not e last 14 years. I'm not sure what has happened in the Service Department but Customer Service and Communication about status of your vehicle is not existent. I brought my vehicle in and it took 2 months for the part to arrive (Covid supply chain issue). I had to reach out to them to get an update. I asked to be updated on the status of my vehicle, more frequently than every 8-12 days, but that's how long I waited to reach out to them. Why can't the service advisor send out an status update more frequently? Very poor communication. My email communication included service management, whom never responded. After I found the missing part at another dealership and notified them, my truck was magically completed that day, even though the part I found was 10 days out for delivery. More

Great Job everyone. Thank you for the friendly service and for following up with me about my other concerns Thank you for the friendly service and for following up with me about my other concerns More

Terrible customer service initially, but did rectify issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery replacement so I wouldn't be surprised when I went for my appointment. I was not able to get this info but was quoted a price at the dealership. It took 15 minutes to replace the battery, (I could see my car from the waiting room). When I went to check on it, they were waiting on the "paperwork". 1 hour later, it was completed at a cost of $100 more than was quoted. They did honor the original quote, so that was good. Overall, a pretty frustrating experience. It was too bad because I had always had a good experience in the past. More

Worst service department on the planet. I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day or two." They finally rolled it into the shop to look at on Friday (after multiple calls from me). They finally called me back on the following Monday to tell me that they could have it fixed in "a day or two." I finally got my truck back on Thursday (almost two weeks). Terrible communication from my service advisor Travis. Wes was the only one that was the least bit helpful. More

Auto Nation Ford has always been very helpful with all of my maintenance and repair needs. my maintenance and repair needs. More

Service elements and cost were explained well up front. Car was ready in the time processed. Car felt good after service. Car was ready in the time processed. Car felt good after service. More

Made an appointment on-line a week in advance for service to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out to address faults while charging, a safety recall on the vehicle and tire rotation. I indicated I'd be waiting for the car. I checked in to find out the service dept would need to keep the car for several days to troubleshoot the faults while charging. Difficult to go without a car for several days (no loaner was offered), so I said I'd re-schedule. Left the car for the other two items (I had an appointment to wait for the car). After just over an hour, I saw my car was still sitting in the back (no work was done) so I asked for a time estimate. I then found out a technician had looked some time earlier and told the service advisor the safety recall would take all day to complete. No one called me to let me know that. Since the car only had 4100 miles the tire rotation was not urgent so I cancelled the whole service appointment after spending about 1.5 hours at the dealership. The advisor seemed indifferent about any time I had spent there, said "let me know when you'd like to reschedule." Communication and the general Customer Service attitude was poor. More