AutoNation Ford Littleton

Kim did great! ! She was not pushy and extremely helpful. We were able to do everything we needed fairly quickly. ! She was not pushy and extremely helpful. We were able to do everything we needed fairly quickly. More

Vehicle was ready when promised. Great service. Will not hesitate to return next time I need service on my Super Duty Great service. Will not hesitate to return next time I need service on my Super Duty More

Todd Dwyer did a fantastic job. No hassle process to purchase the car over the phone, and he made sure I had a timely experience on pick-up. No hassle process to purchase the car over the phone, and he made sure I had a timely experience on pick-up. More

This was the easiest car buying experience I’ve ever had. It actually was relaxing rather than pushy. I recommend seeing Todd in sales and Shawn in finance for your next car. It actually was relaxing rather than pushy. I recommend seeing Todd in sales and Shawn in finance for your next car. More

You would not redeem the coupon I found on line later the same day that I got my oil change.thats poor customer service same day that I got my oil change.thats poor customer service More

I was very happy with the service department while visiting for a check up on my new car. visiting for a check up on my new car. More

Usually on time and friendly. Last experience not so much. Person at counter wasn't very personable and seemed to not care about some of my vehicle concerns. One of which is a saf Last experience not so much. Person at counter wasn't very personable and seemed to not care about some of my vehicle concerns. One of which is a safety concern with the windshield wipers not working correctly. The other is a rattle noise coming from what seems to be the rear suspension. Again a possible safety concern. Neither problem was corrected during my visit. Windshield wipers were not even looked at because no technicians with the proper skills were available. The rattle was diagnosed as "there is no rattle". THERE IS AN OBVIOUS RATTLE IN THE REAR OF THE TRUCK! I gave the dealership 4 stars because of past experience, but will consider a different dealership for future service because of my last experience. More

Customer Service was great. They were on time and friendly, no problems at all. i will be back. They were on time and friendly, no problems at all. i will be back. More

Auto Nation Littleton has been the worst customer service experience of my life. I bought a $10,000 car from them on March 21st. First of all it took 4 hours to actually buy to car. No one in the buildin experience of my life. I bought a $10,000 car from them on March 21st. First of all it took 4 hours to actually buy to car. No one in the building seems to have any sense of urgency. We waited for the “finance guy” for almost 2.5 hours. Had they let us know it was going to be that long we could have left and come back(with full stomachs). During the 4 hours that we spent at the dealership on March 21st we were assured multiple times by Vince, our salesman, that the car would be ready for us to pick up the next day, March 22nd. I am writing this on March 31st and I STILL DON’T HAVE THE CAR. On March 22nd they called and told me it would be ready on March 24th. Then on the 24th I was passed on to Dee who I believe is higher up on the ladder than Vince. She told me the drivers side seat belt needed to be replaced and the car isn’t ready. I thought that was weird because I test dove the car and the seatbelt seemed fine. They called the next day to tell me it was the serpentine belt not the seatbelt. And that brings us to now. I haven’t heard from them since the 25th. This company took $10,000 from me and has still not given me the car I was promised. At this point I feel the organization is deeply flawed. All the employees have been kind even giving out their personal phone numbers to try and resolve problems. That’s kind of them but very unprofessional and reflects poorly on this business for not giving their employees the resources to actually solve customer problems. I feel that Autonation Ford Littleton does not care about its customers or employees. I will never recommend this business and would never dream of coming here again for anything. More

Service appt was on Thursday they looked at car the following Tuesday. Need to be up front on timing as appt had been set for weeks and other modes of transportation set up. Once car was finally looked following Tuesday. Need to be up front on timing as appt had been set for weeks and other modes of transportation set up. Once car was finally looked at the experience was timely. More