AutoNation Ford Littleton

On time. Fast, clean and very friendly. Very knowledgeable in what they are doing and explain it to you. Waiting Area very comfortable. Fast, clean and very friendly. Very knowledgeable in what they are doing and explain it to you. Waiting Area very comfortable. More

Travis was incredible! Fast and friendly service. Will be back for sure for all our service needs. Fast and friendly service. Will be back for sure for all our service needs. More

I appreciate the call back today about the issues I had recently with the dealership recently with the dealership More

Stayed in close communication during the nine month waiting for my new Mach E. The sales man spent a generous amount of time familiarizing me with the operation of the car. The closing was friendly and waiting for my new Mach E. The sales man spent a generous amount of time familiarizing me with the operation of the car. The closing was friendly and efficient More

Great service! Received text messages so a consistent basis. Called to discuss the needed repairs. Overall very good experience. Received text messages so a consistent basis. Called to discuss the needed repairs. Overall very good experience. More

Purchased a vehicle last weekend from Vince and Kim. Both were super nice and the entire process was easy. Would definitely purchase from them again! Both were super nice and the entire process was easy. Would definitely purchase from them again! More

Never Again! I have had non-stop mechanical and electrical/electronic issues with the 2014 F150 Crew Cab that I purchased from AutoNation Ford on March 7th, 2 I have had non-stop mechanical and electrical/electronic issues with the 2014 F150 Crew Cab that I purchased from AutoNation Ford on March 7th, 2022. The bigger issue has been in trying to get to the correct facts and in getting the proper assistance needed in a timely and effective manner to correct the problems. Allow me to list them out for any prospective customers. Better grab a seat . . . . (1) Broken Audio System/Blown Speaker: I was driving my newly purchased truck home from the dealership, turned on the radio to listen to music, but the radio did not work. I tried all normal things like check the fuse, search the internet, but could not get it to work. I called the dealership. To make the incredibly long story short on this issue, the audio system was FINALLY replaced last week, 2 months after I bought the truck. BUT the replacement radio does not have Sirius/Satellite capability, like the original audio equipment had, so no SiriusXM for me with this system/vehicle. I had to cancel the subscription today. Great! And to make this even more exasperating, after the non-satellite-capable replacement system was in, I found that the driver’s side front door speaker was blown. Another unplanned expense. I bought a new speaker online and replaced it myself yesterday. (2) Engine Light On/Misfiring Engine/Loss of Power – ROUND 1: Two days after I purchased the truck the engine light came on, the engine was heavily misfiring, and the truck was losing power. I drove it 50+ miles (100+ miles round trip) back to the dealership. After sitting in the waiting area for hours, I was told that it was "a bad spark plug, 'a cracked plug' to be specific. OK, sounded strange but I accepted that explanation. (3) Engine Light On/Misfiring Engine/Loss of Power – ROUND 2: A week later, the engine light again came on, the engine was again heavily misfiring, the truck was losing power. I again drove it 50+ miles back to the dealership the next day, and I again waited hours for the service. This time I was told that it was another 'cracked spark plug' (what are the odds???) and that the reason it happened was because - when I brought it in the first time with the same problem – ALL the plugs should have been replaced. Hard to accept two 'cracked plugs', BUT I decided it could happen and trusted the technician. I was assured the problem was fixed. (4) Engine Light On/Misfiring Engine/Loss of Power – ROUND 3: Again, yesterday the engine light came on, and the engine is running rough. Unbelievable! BUT instead of going for 3 strikes at AutoNation, I'm going to Larry Miller Ford whose reputation is excellent. The technician assured me they will 100% diagnose the problem(s) and fix it, or they will not charge anything. I can't wait! (5) Vibration: The truck had a low-level vibration on the highway form Day-1. Although the tires had decent tread, they looked a little 'cupped’, so I decided to have new tires put on at the Big O shop in Conifer. While changing out the tires, the technician brought one of the rims to the waiting area to show me a huge dent on the inside rim edge. He said that it is likely the cause of the low-level vibration and that I should replace it. Nice, another issue and another unplanned expense. I'm waiting for the replacement rim now. (6) Broken Electric Door Locks: On April 16th, a little over 2 months after the purchase, the electric door locks all stopped working. Another long story, but after calling Ford to try to find answers and eventually giving up on them, I finally found after searching the web that the problem was with the wiring harnesses to the back doors (crew cab). When I took those apart and checked, I found that inside of the rubber housing where the harness flexes between the body & door most of the wires had cracked and many had broken, and on both back doors. No problem on front doors (yet anyway), only the back, another headache and another unplanned expense. I ordered new harnesses online and I replaced those myself yesterday. (7) Were the Plugs Really Changed?: Yesterday during my repairs and replacements of the speaker and the wiring harnesses, I checked under the hood to see if I could spot anything obvious that might be causing the engine light to come back on, and to check the fluid levels. I removed the top cover (plastic shield) to expose the plugs. Amazingly, it appeared that none of the plugs had been replaced. The housings and bolts that hold them in place appeared to not have been touched for quite some time. They were as dirty as the rest of the engine area around them. Were the plugs really changed by AutoNation service team? If yes, why again is the engine light on?? 8) Additional (Unnecessary) Warranty: I was sold an 'additional warranty' that I later learned was totally unnecessary. Same with an additional 'glass warranty' that was/is already covered by my insurance provider, Progressive. I called the dealership to cancel these a month ago and was told that they ‘could not cancel the glass warranty’, but not told why they could not cancel it (?). I was also told that they could cancel the extended warranty if I formally requested it, BUT that I would again have to drive the 50+ miles to the dealership to "sign the proper forms". Right! After talking to 3 different people, I finally connected with a person (Mr. Kirk Tubbs) who was super helpful. He emailed the cancellation request forms to me (I didn’t need to drive in after all), which I signed and emailed back. Kirk confirmed he’d received them, and they would be submitted to the finance company for the $3000+ (three thousand plus dollars) credit on the amount financed. That was great, BUT I am still waiting for close to 1 month for the credit to show on the amount financed at the bank; apparently, they are waiting for the cancellation request form . . . . Snail mail? Amazing! (9) Other Issues: Further to the adventure, as I was looking under the hood yesterday, I noticed other problems – and note that I am NOT a mechanic by profession. I found loose bolts where 'someone' forgot to re-tighten on attachments after servicing. I found the button switch and connection bracket for the light under the hood hanging loose, instead of being reattached. I noticed other things that a simple maintenance check should have spotted and fixed - BUT I'll spare anyone reading this any other specifics since this has already become a book. CONCLUSION: I've been a Ford guy all my life, and at 68 I've bought/leased quite a few for myself, wife, kids. Although the above issues are all relatively simple things to fix, the question is “Why?”, after the dealership supposedly did a "100+ Point Inspection", did all these defects exist? Even if the broken wiring harness might not have been spotted at that time, still the dented rim should have been spotted and replaced, and for sure the audio system and the blown speaker should have been replaced before selling the truck, right? It's been challenging to impossible to connect with people at the dealership. Kirk Tubbs, as a Texan from the "Lone Star State", was a shining star – he should be the GM! But after 2 failed attempts to fix the engine issues & delays in getting the other issues fixed, I decided to make the repairs that I could make myself and to also look for a different dealership to help with the rest; Larry Miller Ford, Lakewood, CO. I'm still a Ford guy and will continue to buy Fords but guarantee it will not be from AutoNation. To have a 2-month runaround on the broken audio only to find that the replacement unit is NOT Sirius/satellite-compatible as the original equipment was, and then to find a blown speaker?!?! Broken wiring harnesses?? Bent rim??? The million-to-one chance of two cracked plugs occurring a month apart (could find nothing on the internet about it) and that none of the plugs appears to have been recently replaced??? I need to buy a Powerball ticket! The tangible and intangible expenses to me include multiple 100-mile round trips to the dealership & 1 to the audio repair place at $4.00/gallon, at 14 MPG with a misfiring engine, the time lost, the cost of a replacement speaker, the cost of wiring harnesses, the cost of a replacement rim, and now the uncertainty of "should I, or shouldn't I?" take the truck on a trip outside of my local area . . . . Man, people should be ashamed! My advice? Buy your vehicle at a RELIABLE and honest dealership. Thanks for reading! Mitch More

Complete waste of time for 2018 F150 Lariat. Made an appt weeks in advance for non-functioning cruise control and interior signal. Was told the needed to keep it for 5 days or more just to diagn Made an appt weeks in advance for non-functioning cruise control and interior signal. Was told the needed to keep it for 5 days or more just to diagnose issues. Said they could try to replace bulbs. Little girl came out and said that didn’t fix it and proceeded to accuse me of putting after market LED lights on vehicle. Bought this truck brand new from THIS dealership has had NO mods made to since purchase. Complete incompetence. More