AutoNation Ford Littleton

Very communicative about what service needed to be done and very easy to work with. and very easy to work with. More

I've purchased 3 vehicles from this dealership over the last 14 years. I'm not sure what has happened in the Service Department but Customer Service and Communication about status of your vehicle is not e last 14 years. I'm not sure what has happened in the Service Department but Customer Service and Communication about status of your vehicle is not existent. I brought my vehicle in and it took 2 months for the part to arrive (Covid supply chain issue). I had to reach out to them to get an update. I asked to be updated on the status of my vehicle, more frequently than every 8-12 days, but that's how long I waited to reach out to them. Why can't the service advisor send out an status update more frequently? Very poor communication. My email communication included service management, whom never responded. After I found the missing part at another dealership and notified them, my truck was magically completed that day, even though the part I found was 10 days out for delivery. More

I live in Wyoming and looked everywhere for the vehicle I wanted. I couldn’t even get it brand new. Then I saw an advertisement from AutoNation Ford Littleton with the perfect vehicle. I was so excited and s wanted. I couldn’t even get it brand new. Then I saw an advertisement from AutoNation Ford Littleton with the perfect vehicle. I was so excited and send them a message that was quickly responded to. I had my vehicle by that weekend and couldn’t be happier. Thank you! More

Great Job everyone. Thank you for the friendly service and for following up with me about my other concerns Thank you for the friendly service and for following up with me about my other concerns More

Rep TY was the Greatest, Mark was helpful, the rest sucked. Kirk told me the same lies every time I went in. Detail of van at delivery SUCKED, very dirty. NOT impressed with this dealership. sucked. Kirk told me the same lies every time I went in. Detail of van at delivery SUCKED, very dirty. NOT impressed with this dealership. More

Terrible customer service initially, but did rectify issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery issues. It took a very long time to get through on the phone and was then sent to many areas. All I wanted was an estimate for the price of a battery replacement so I wouldn't be surprised when I went for my appointment. I was not able to get this info but was quoted a price at the dealership. It took 15 minutes to replace the battery, (I could see my car from the waiting room). When I went to check on it, they were waiting on the "paperwork". 1 hour later, it was completed at a cost of $100 more than was quoted. They did honor the original quote, so that was good. Overall, a pretty frustrating experience. It was too bad because I had always had a good experience in the past. More

They had a hard to find truck I've been looking for. I live 3 hours away and was worried that the truck would sell while I was driving in, but once I was on my way they agreed to hold it for me. The tr I live 3 hours away and was worried that the truck would sell while I was driving in, but once I was on my way they agreed to hold it for me. The truck was in great shape: they changed the oil, put on new tires, and even filled it up with gas, all at a good price. Highly recommended. More

Dan McNamee was amazing! So great to work. He took the time to show me how my new Bronco works, helped me set it up & was so pleasant!! Dan made my experience a million times So great to work. He took the time to show me how my new Bronco works, helped me set it up & was so pleasant!! Dan made my experience a million times better. The Bronco ordering process & wait was challenging but Justin Allen rocked it! Jareth Caplan made the finance piece move so effortlessly. Thank you Dan, Justin & Jareth! More

Kevin Laurie and team were an amazing help finding exactly what we wanted. I recommend Kevin and AutoNation to anyone. exactly what we wanted. I recommend Kevin and AutoNation to anyone. More

Worst service department on the planet. I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day I would give them zero stars if that was an option. Brought my truck in at my appointment time on Monday morning. They told me it would be "a day or two." They finally rolled it into the shop to look at on Friday (after multiple calls from me). They finally called me back on the following Monday to tell me that they could have it fixed in "a day or two." I finally got my truck back on Thursday (almost two weeks). Terrible communication from my service advisor Travis. Wes was the only one that was the least bit helpful. More