AutoNation Ford Littleton

I like the service here. The done the job right in time that they told me. The done the job right in time that they told me. More

Honest, reasonable price and beat expectations for time. Dealership was clean and comfortable. Would recommend to anyone. Dealership was clean and comfortable. Would recommend to anyone. More

Very disappointing and unprofessional. I purchased my vehicle and it broke down in less then a week. I waited over 8 weeks for the repair. It took multiple times to get it right on my rep I purchased my vehicle and it broke down in less then a week. I waited over 8 weeks for the repair. It took multiple times to get it right on my repair and I just got it back a week ago. It’s back in the shop. I could write a book but what’s the point. Total disaster. More

No Fuss No Muss no trying to sell you what you don't want or need. Just wish finance would not take so long or need. Just wish finance would not take so long More

Online scheduling is easy, the service is friendly and helpful. Quite expensive and may not use if I didn’t have the maintenance plan. helpful. Quite expensive and may not use if I didn’t have the maintenance plan. More

Zero communication from the Service Team. No phone call, no email, and no SMS text. I delivered my F150 to the service department for an issue with my battery light coming on. I did not No phone call, no email, and no SMS text. I delivered my F150 to the service department for an issue with my battery light coming on. I did not have an appointment and I did not know how serious or how minor the issue could be. I dropped off my truck and the advisor said that she would get back to me with a diagnosis that afternoon. 10 days later, I went to pick up my vehicle to take it to another shop to get fixed. The Service Manager had a difficult time looking for my paperwork, perhaps because no work was even performed! My truck was in their parking lot, parked for 10 days. He did not even offer an explanation why nothing had been performed. No apology either. The Service Department was once top notch, I've been going there over a decade. But now, customer service and communication does not appear to be a priority. What communication training are new Service Advisors going through? Is this the new normal for this Service Center? Zero would be my rating if I could leave one. More

I dealt with Adam Salano in the Sevice Dept. His customer service was excellent. He kept me informed after diagnostics and explained in detail of repairs and cost. His customer service was excellent. He kept me informed after diagnostics and explained in detail of repairs and cost. More

Great products listing. ..great sales team...decent prices and follow through on questions. I would recommend this team to anyone. ..great sales team...decent prices and follow through on questions. I would recommend this team to anyone. More

I made an appointment for August 10th at 10 a. m. for my Explorer to have some warranty work done. It was made 2 weeks before the date I was to take it in. I was told it would be 1 day for the rep m. for my Explorer to have some warranty work done. It was made 2 weeks before the date I was to take it in. I was told it would be 1 day for the repairs. The young gal I worked with was not on top of her game, I had to explain things to her 2-3 times on everything about the service that was to be done. I took my Explorer 15 minutes before the time to make sure I went through everything before the y started on repairs. She was to call me and verify that everything was covered on my warranty plan. Which she never did. I called at 5:30 to see if repairs were done. Well, to my surprise my vehicle was still parted in the back, and never even looked at yet. The excuse was that one of the service guys called out sick in the morning. She informed me that it would be worked on first thing in the morning, and she would call me. By 10:45 she hadn't called, so I then called to talk to the service manager, who told me the 4 guys had called out sick, and put me back through to the young gal again, who I told him I didn't want to deal with because she had no follow through at all. Young call calls me back in an hour and tells me I can pick up my vehicle. I said "great, they got it done" she said no but nobody could get to it until probably the 22nd. Ok so why did I make an appt 2 weeks prior, and they couldn't get to it for almost 2 more weeks out. Service Manager apologized, again making the excuse that guys called out sick, and some in training. He said I should make an appt for the 22nd to bring it back in. I said to him "now, why would I do that if I had made this appointment 2 weeks prior, and what would be different the next time. His reply was well hopefully we won't have guys calling off, and more trained to do the work. That is the last thing I wanted to do, I most definietly will never being taking any vehicles to them for work. Very unreliable service department...in my opinion! More

They always are honest and upfront. They do keep you ip dated via text! They only complaint is the price for labor! They do keep you ip dated via text! They only complaint is the price for labor! More