AutoNation Ford Littleton

I had a great experience working with Toby Cooksey at Go Courtesy Ford. I never felt presured to make a decision. Toby listen to my goals and the challenges I had to overcome trading in two vehicles. He got Courtesy Ford. I never felt presured to make a decision. Toby listen to my goals and the challenges I had to overcome trading in two vehicles. He got the job done. He went I felt over and beyond what I have ever experienced at other dealers with other sales people to get me in the car I wanted. I think it's not just the dealership but the entire crew that works together to put a deal together that can make all the difference in the world! So if your in the market for a new Ford, I would recommend you stop bye Go Courtesy Ford and ask for Toby Cooksey. More

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disap vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert McMann) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me. More

Took my 2008 Ford F250, they replaced the diesel exhaust particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermost particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermostat. That was the issue causing the filter to clog up. I recently took my new truck into GO Courtesy, the repairs in one week, did not fix the issue, took it to Medved, and they fixed it on the first visit. Very inexperience techs with two different trucks, take your truck somewhere else. More

I took my car in for service (under waranty) it took almost a month to put a head gasket on. When I got my car back, my expensive sunglasses were missing, I called and asked Mike to look for them and h almost a month to put a head gasket on. When I got my car back, my expensive sunglasses were missing, I called and asked Mike to look for them and he said he would and get back to me. After two days of waiting (no all back from Mike Salazar) I called back and Mike said he was going to talk to his manage about it and get back with me but never did. I told Mike that was not looking to be paid for the glasses that I just wanted them back and he said he would look again. After a week of no call back from Mike I finally gave up on it and moved on. During that time my car felt like it was loosing compression when traveling 65 MPH or faster and took it back in to be looked at. Mike called me later in the afternoon and told me that it was going to be $490.00 to fix and was not covered under waranty. I was not given any explaniation other than "Its $490.00". I picked up my car later that day and was charged $44.00 for an oil change, I got two years of free oil changes when I bought the car and Mike charged me anyway. I called the Manager of the shop and he said he would look into it. Atfer looking into it I was told that indeed I should have recieved the oil change for free and that would be cutting me a check and it should come in the mail. I also inquired about the $490.00 and what it was for, I was told spark plugs. I called around town and found two other local dealer ships who will do the same work, one quote was $280 and the other was $325. I went into the dealer ship to talk to the manager face to face and was told that he was sorry and things were different when they were "privatly owned" I was also told by the same person that "he would be crazy to think that they would be 100% all the time" and was offered no resolution. PISS POOR CUSTOMER SERVICE!!!!! Don't More

I ended up leaving happy with the new car i bought and the whole experience was easy and went smoothly and was happy with the customer service. the whole experience was easy and went smoothly and was happy with the customer service. More

I had the most awesome experience at GO Courtesy Ford. Our sales guy Tony Gashani was amazing to work with. He was so helpful, completely honest and upfront with us and made us feel so comfortable through Our sales guy Tony Gashani was amazing to work with. He was so helpful, completely honest and upfront with us and made us feel so comfortable throughout the whole sales process. He showed us many vehicles that met our specific needs and requests. He was so patient as we evaluated every single one! I am so happy with my new vehicle and the whole sales experience that I am highly recommending him to my friends and family. Thanks Tony!!! Sincerely, Jennifer Singer More

I just want to say thank you to Rayce!! He made the car buying experience extremely easy! I will definitely return when it's time to trade again! If you go there or call to inquire about a car ask for Ray buying experience extremely easy! I will definitely return when it's time to trade again! If you go there or call to inquire about a car ask for Rayce!!! He will take care of you in a nice, friendly way! More

We bought a new ford Flex , from Yemane at the end of April ! And just love it . He help us with everything that we ask for and was very polite and courtiest . Show us all the bells and whistle , that th April ! And just love it . He help us with everything that we ask for and was very polite and courtiest . Show us all the bells and whistle , that the car had . He help even a couple of dummies' understand ! Boy did that take some time .Since then I have been about the car , a lot and have giving his card out . I also sent a friend to him and he treated them the same way . If I were going there again , I would ask for him personally . Great job !!!!!!!!!! Thanks for all your help Go Courtesty and Yemane ! Wendy and Dennis Lovold More

I went to buy a used truck from this dealership and I thought I was getting a good deal until 2 hours after I paid for my truck. I was instructed that I would have 3 days to get my money back if there we thought I was getting a good deal until 2 hours after I paid for my truck. I was instructed that I would have 3 days to get my money back if there were problems with my purchase. Two hours after buying my truck the Check Engine light came on I had not even made it home. I called the dealership and explained the situation and they asked me to bring it in. I did so and when I left the Check Engine light was no longer on. The next morning after that issue I tried to enter my truck via key less entry and the remote was no longer working. I didn’t think much of it until I tried to use the key to unlock the door. The key was not working on either the driver’s side or the passenger side door. After working on it for 30 min I managed to unlock the door. After calling the dealership and explaining the situation again I was instructed to bring it back. I did and they could not fix the issue. I was basically brushed off and no assistance was given. Here it is less then 2 weeks later I have not even put 500 miles on the truck and the Check Engine light is back on. I have tried calling and I keep getting transferred to voice mail after voice mail. More

We were given a quote over the phone for a car we were hoping to buy. Based off that quote we went to our bank to obtain the financing needed...when we called the salesman back 2 days later with the neces hoping to buy. Based off that quote we went to our bank to obtain the financing needed...when we called the salesman back 2 days later with the necessary financing his numbers had since changed...claiming he 'shredded the old paperwork and couldn't remember how he'd quoted us'...he then came back with a quote much higher than before and claimed 'there was nothing more he could do'. Very misleading and unprofessional to make verbal negotiations and then 'forget' them over a two day period. We ended up buying an even newer vehicle with a dealership that was great to work with, and didn't waste our time. We are SO happy we didn't buy with Courtesy Ford. More