Stivers Ford South

I recently made a visit to the service department. I informed my service advisor about the headlights not working (turn signals-hazards) and I also informed him of a clutch like smell. Something that I informed my service advisor about the headlights not working (turn signals-hazards) and I also informed him of a clutch like smell. Something that had an electrical smell that I was worried about. I asked them to do a diagnostics test because I just purchased the vehicle and I needed the dealer to know what needed to be fixed. They told me that they would need the vehicle for two days. Two days later... my service advisor called and told me that the service was complete and that the smell was my clutch. When I arrived at the dealership, he told me that the headlights were fixed. I asked him about the diagnostics test and he responded saying that they didn't do it. I was beyond puzzled because thats something I specifically asked for. He told that it would have cost me and suggested that I take it back to the dealer I bought it from. The downside about that is that I bought the vehicle in Columbus, Ga and I did not want to make a trip or even worse... they have to keep the car and I not have transportation back to my home in Fairburn, Ga. I was visibly irritated and just left. I put it behind me and decided to call the service department back to set up an appointment. This time I spoke with the "manager" of the service department... and explained my situation. He told me that he would give me a call back, and he never did. This is my first Ford vehicle and the departments I have dealt with have really left a bad taste in my mouth so far. Im hoping I can get this situation with my vehicle fixed. This is the closest Ford to my home. Honestly, I wouldn’t recommend this dealer to anyone. Not sure why the service department is ran like this- but they need a change ASAP. (They kept my car for 2 days to fix headlights) More

Great experience bought a new Ford Bronco , first dealership I ever been too that didn’t try to push extended warranty’s on you . Shout out to victor and Clint for making this a great experience hope dealership I ever been too that didn’t try to push extended warranty’s on you . Shout out to victor and Clint for making this a great experience hopefully they get a raise and know I gave them a shout out . More

I bought a used 2024 Ford F-150 from Stivers Ford. The purchasing process was a very simple process. I bought the vehicle over the internet and thought everything went well. Once the truck was deliver The purchasing process was a very simple process. I bought the vehicle over the internet and thought everything went well. Once the truck was delivered, the delivery driver told me the dealership only gave him one key fob. He said he has started to notice this happening more and more. I asked the salesperson (Ciera Phoenix) about the missing second key. I was told they didn't know if it had one. I asked the salesperson about the tray style floor mats, and she assured me they would be put back in once the vehicle goes through detail. The mats were not included. As I started to get the truck setup, the keyless entry on the door was locked and needed the factory code included with the truck manual, which the truck did not come with either. The dealership has so far been unwilling to work with me on these items, I know it's a used vehicle, but I should at least be able to get into it through the keyless entry. I was told I would have to go to my local Ford dealership and have them get the factory code so I could get the keyless entry system to work, at my cost. The only thing the truck came with was a key fob. This dealership was very proactive during the sales process, but service after the sale is very poor. More

My money was not good enough for this dealership made a deal over night my check from bank then was told they have it sold Monday I'm coming in on Saturday . a deal over night my check from bank then was told they have it sold Monday I'm coming in on Saturday . More

Scammer sell you a car that have been modified and sale you a warranty really ? you a warranty really ? More