AutoNation Ford Lincoln Orange Park - Service Center

Good job done by all Service was completed and done in a timely manner other than part delays vehicle was returned promtly timely manner other than part delays vehicle was returned promtly More

I pulled into service and was greeted promptly. The advisor listened to my needs and took care of everything. I was out in 90minutes and even got my vehicle washed. The advisor listened to my needs and took care of everything. I was out in 90minutes and even got my vehicle washed. More

The associate Matthew Holmes was very attentive to my needs regarding my vehicle, my issues were addressed in a very timely manner and I had a good day. Thank you. needs regarding my vehicle, my issues were addressed in a very timely manner and I had a good day. Thank you. More

Always been a pleasure to take my Ford Flex for service at AutoNation Orange Park . The staff is friendly and courteous keeping you well informed of the service status of your vehicle. Barbie makes the at AutoNation Orange Park . The staff is friendly and courteous keeping you well informed of the service status of your vehicle. Barbie makes the experience pleasant and is always helpful in resolving any issues or concerns that you may have. More

I had an early appointment and the service rep. was considerate and helpful. The wait was just over an hour which was fantastic. was considerate and helpful. The wait was just over an hour which was fantastic. More

Friendly, courteous and professional. Outstanding service for my F-150. My service advisor Matthew Homes was attentive to my concerns. Service Manager Todd Rossi was very professional Outstanding service for my F-150. My service advisor Matthew Homes was attentive to my concerns. Service Manager Todd Rossi was very professional and friendly. They made sure all my questions were answered to my satisfaction and gave excellent advise. Thank you! Highly recommend! More

Frist time here. Quick visit service on truck, very helpful, I'm going to switch from Coggin's ford to AutoNation Ford, I thought they were good until I visited AutoN Quick visit service on truck, very helpful, I'm going to switch from Coggin's ford to AutoNation Ford, I thought they were good until I visited AutoNation of Orange Park Fl. It was a pleasure to be there. Will buy my next truck from them. More

Having to have a vehicle serviced is never convenient but AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area AutoNation Orange Park made it as painless as possible with a friendly staff and lovely waiting area More

The communication between parts department and service department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and w department is non-existent. Nobody knows what is going on. I went into the parts department to order replacement parts for my Ford Explorer and was given the part number and cost of the parts and a print out of the part, the part number and the cost of the parts. I was recommended to have Ford Dealership do the installation as there are special tools needed so I won't break anything if I tried to do the installation myself. Walked over to the service department, showed them the print out from the parts department which was in stock at the location and scheduled the appointment for the following week on November 21. The car was kept over night and picked it up on November 22. The invoice given to me I was shocked as the parts on the print out from the part department was $113.77 for each part x 4 = 455.08 plus labor / service for the removal and replacement was $164.99. Total expectation of $620.07 before sales tax which based on the amount I approved the service center to proceed. When I arrived to pickup the car the parts charges were $816.99 NOT $455.08 and miscellaneous charge of $65.00 whatever that is as no description on the invoice for it. The service charge was correct at $164.99 The total invoice was $1019.94 and I was shocked. I have all the paperwork to show for the parts and service cost and the person at the desk said I need to contact the service manager which wasn't there at the time I picked up my car. I attempted to contact the service manager 3 times and left voicemails which he never called back once to speak with me. I am NOT happy about the experience I received at the service center. Until this day NO ONE has contacted me. More

The people I deal with when getting service at this dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he ma dealership always take such good care of me!! They are friendly and helpful. I worked with Corky this time and besides what I came there for, he made sure that a recall fix I needed was taken care of too. And, considering what was time, my regular service, blinker repair, and the recall still only took 2 hours. And, he had the car run through the car was too! The waiting area was comfortable. More