AutoNation Ford Lincoln Orange Park - Service Center

Brought my 2014 F-150 intoAutonations Ford of Orange Park, as I heard a strange noise coming from what sounded like a trans mission getting ready to stop working. It turned out to be the Water pump. The Park, as I heard a strange noise coming from what sounded like a trans mission getting ready to stop working. It turned out to be the Water pump. The water pump was replaced and I also had the transmission serviced. I took my truck home and smelled a faint smell of Antifreeze. I brought my truck back to the dealer. The dealership tech was not able to see a leak. I took my. I drove my truck around for a bit & kept smelling a faint odor of antifreeze.. after driving my truck around a day or so, I looked under the truck as I was still smelling antifreeze a faint Oder of antifreeze.. I was correct in smelling antifreeze, it was a leak at a water line, I took a picture of the leak area. I took the truck in and shouted the picture of the leaking water line. It was a cross coolant line. Autonations of Orange Park ordered the part and it was a couple of days away. The dealership told me of the part not being in stock. The dealership offer a ride home and stated they didn’t have a loaner. Not a problem, I had my wife pick me up. Theme part came in & it was installed. The dealer called me to let me know the repairs were made & the truck was ready. We got to the dealership & there wasn’t a charge for the repairs that were ready. I was very happy the truck was repaired at no charge. More

Your service advisors are great - Ranae & Ashley were a pleasure to work with and more importantly on top of things. They were able to get me in for analysis of my problem when the other dealerships servi pleasure to work with and more importantly on top of things. They were able to get me in for analysis of my problem when the other dealerships service departments were not. They kept me informed as to when the parts were in and got me back in again for the repair in a timely manner. I highly recommend Autonation Ford Lincoln OP for service! More

At the Autonation Ford lincoln Orange Park. It was a great experience. I was taken care of at my appointment time. The service advisor was very knowledgeable and took great care in getting m It was a great experience. I was taken care of at my appointment time. The service advisor was very knowledgeable and took great care in getting me out in a timely manner. I would definitely send friends and family to this Dealership. Paul S More

Very good experience. Drove further than I wanted to do I could get the service date I wanted, and these guys made it worth it. They were all very pleasant and friendly. Drove further than I wanted to do I could get the service date I wanted, and these guys made it worth it. They were all very pleasant and friendly. More

First time using dealership. David explained things well and stayed in touch with me about progress. David explained things well and stayed in touch with me about progress. More

Promptness I n getting work done. Hospitality and sincerity of service rep. He was friendly and kept me apprised of what was going on. Hospitality and sincerity of service rep. He was friendly and kept me apprised of what was going on. More

got there early and was able to get the service done under an hour and the customer service was fantastic. definitely recommend to have dealing with this group and there top notch performance and great under an hour and the customer service was fantastic. definitely recommend to have dealing with this group and there top notch performance and great personality. More

All service personnel were courteous, professional, and knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. knowledgeable. My repair and all suggested maintenance was done in a timely manner. It was a very pleasant experience. More

Dealership is clean, the people you deal with are courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand yo courteous, professional. The problem comes from when you ask for a specific maintenance procedure to be done on your vehicle, make sure you stand your ground because they will push their ideas on what you should get serviced instead of what you requested. For example, I wanted the Ford 100K mile service done on my 2017 F150, and instead got much less due to being sold on different Ford service specials. Also another issue to watch out for is if you tell them of a specific issue, IE my front left hub needs replace, they will charge you $160 for a "diagnostic" fee to let you know that you were in fact correct that your hub does in fact need replaced. You really have to do your homework if you are going to have your vehicle serviced to prevent being taking advantage of. Next example, after getting my truck back and going over the notes I noticed it was mentioned the truck had a "massive oil leak", yet that was never mentioned to me at the dealership. This is something that is a bit important to know, and would have been nice to have more information on. For example, did they check the oil prior to draining it? If so, how low was it? More information is always better, instead I got a bunch of "I really don't know's", but bring it in and for $160 we can do a diagnostic on it and find the source of the leak"... I have never smelled a bit of burning oil, have never had a drop of oil on my driveway, so I inspected further. The oil on the pan was caused from the oil filter leaking when it was changed, spilling/draining on everything and not being cleaned up afterwards. I will not be taking my truck back here for servicing to say the least. More

In for a warranty claim and felt as if I were a "paying" customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! customer. Renee and all the staff made it a breeze to get through, and even chatted with the GM or Sm about the Maverick. 10/10 for sure! More