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AutoNation Ford Lincoln Orange Park - Service Center

Jacksonville, FL

4.6
818 Reviews

818 Reviews of AutoNation Ford Lincoln Orange Park - Service Center

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June 01, 2025

Not reliable I am not receiving what I consider the Lincoln experience to I was promised More

by mrsmommy13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Jun 01, 2025 -

mrsmommy13 responded

Your dealership promised me the Lincoln experience. At the time of purchase I was sitting inside the Ford Dealership waiting area, when my paperwork was almost complete the the transaction associate asked me why was I sitting there, my response was I was not told where I needed to sit. She stopped and said you are purchasing a Lincoln and proceeded to take me to the reserved area all buyers and owner of Lincoln’s sit, I felt some kind of way. She went over all my paperwork and the certified check more than I had been originally told. She processed a refund and made my stay a better experience. I had a scheduled appointment 8:30am pickup and return to my home. At 10:00am I called to find out what happened, my service advisor was not even aware that my vehicle had not been picked up. At that point I had to wait for the pickup. The gentleman finally came and picked up my vehicle and after the service check I was called and given information about my vehicle and advised someone will be coming to bring my vehicle back to my home. This Dealership has been around for a long time, I previously owned a Ford SUV and received superior service and that was the main reason I choose Auto Nation for my new car. I am not sure why this happened I have had other issues in the past. I want to support the businesses in my area, but this has been a disappointing decision.

Jun 01, 2025 -

mrsmommy13 responded

I am very unhappy with the service I have received from your Dealership. I was asked to participate in a survey and aired out my frustration in the survey. The Lincoln experience has not lived up to my expectations. I have encountered rude advisers been changed to multiple advisers which makes me very unhappy. When I owed a Ford SUV I had the same advisor until I purchased another vehicle who was familiar with me and my vehicle always honest when it came to service repairs. That was the main reason I came back to Auto Nation.

Jun 01, 2025 -

mrsmommy13 responded

Not a good choice not consistent with service advisors. Do not deliver what is promised at the point of the sale.

May 17, 2025

I use Autonation for all my service needs. Great team!!! I have always been satisfied with the great service I have received. I love that they keep you informed of the status of your vehicle More

by claudia117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Delusa, Robet Kitchen
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May 21, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 24, 2025

Great customer service. Very nice and professional, they helped me with everything I needed to get my car fixed. More

by cmedwards82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
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Apr 27, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Apr 28, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2025

The service team was great, and I will definitely recommend it! Renee was very friendly and helpful with my case. More

by Ftank2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
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Apr 23, 2025 -

AutoNation Ford Lincoln Orange Park responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Orange Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2025

very friendly service personnel and finished work promptly. I especially liked hearing that they will pick up my vehicle and return it when finished. More

by dlansford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Holmes
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Apr 18, 2025 -

AutoNation Ford Lincoln Orange Park responded

We are pleased to hear you had such a positive experience with us, Dlansford! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2025

Jessica Henry is great but doesn't check the work she ordered. The service America Glass has poor quality. Leaves the vehicle unsafe to drive. HAD TRUCK 14 DAYS!111 More

by Shearerann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe McDonald - Amera glass
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Apr 08, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi Shearerann, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 270-9943 to discuss what we can do to help.

April 02, 2025

I have always received excellent and friendly service from Auto Nation ford. they have clean and comfortable waiting room More

by dlansford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt is very nice to work with
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Apr 07, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 26, 2025

I have been getting my vechicle service at this dealership since 2016. Ashley and her staff took care of me More

by elvisrandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Feb 27, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2025

Cassandra did an excellent job representing herself and the dealership. She clearly communicated the process and offered to pick my vehicle up, make the repairs and drop the vehicle off at my residence. Th More

by Worthy2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Feb 01, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Feb 01, 2025 -

AutoNation Ford Lincoln Orange Park responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 23, 2024

Went for regular oil change which took the time as expected but waited another hour to wash my truck. Will not ask for a wash again. More

by dobro2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oooo
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Oct 23, 2024 -

AutoNation Ford Lincoln Orange Park responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 372-8639 to discuss what we can do to help.

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