AutoNation Ford Katy - Service Center

I experienced poor communication from the service dept. No call to advise when vehicle was ready. Two messages left and no return calls. Did not call to let me know they could not find the wheel locks. No call to advise when vehicle was ready. Two messages left and no return calls. Did not call to let me know they could not find the wheel locks. So tire rotation was not performed as promised. Otherwise service was excellent. More

Recommend for recall and warranty work only. Be sure of the cost of work to be performed prior to authorization. Be sure of the cost of work to be performed prior to authorization. More

Dropped off Bronco for oil change, maintenance, and recalls. Truck was ready when expected. Service advisor kept in touch. recalls. Truck was ready when expected. Service advisor kept in touch. More

Easy scheduling for maintenance and quick turnaround time. From purchase to preventive maintenance Autonation in Katy Texas is my preferred dealer. time. From purchase to preventive maintenance Autonation in Katy Texas is my preferred dealer. More

Great experience. Always seek out Buddy who always delivers. Seem to take pride in his job. Always seek out Buddy who always delivers. Seem to take pride in his job. More

Had a good experience at AutoNation Ford with service to my truck. Just recently bought a new truck and need some things fixed on it. Randall took care of me. It also rained that day and my truck came back my truck. Just recently bought a new truck and need some things fixed on it. Randall took care of me. It also rained that day and my truck came back dirty and without hesitation Randall said I’ll fix that and my truck was cleaned. So a big plus for me on that. More

Waited 1 hour for express oil change! Then was told after waiting a hour that they didn’t have oil filter needed for my car. This was my 2nd attempt to get oil changed. Very unprofessiona Then was told after waiting a hour that they didn’t have oil filter needed for my car. This was my 2nd attempt to get oil changed. Very unprofessional. When I talked to manager, he didn’t really seem to care. Will be canceling my protection plan. Definitely not an express oil change. Stay away from service dept! More

My experience with AutoNation Ford of Katy was pleasant. My vehicle concerns were resolved. I needed a Ford loaner and the Service Manager was able to help out. My vehicle concerns were resolved. I needed a Ford loaner and the Service Manager was able to help out. More

Service center is great. Handled warranty issues during a scheduled oil change. Our service advisor was very knowledgeable and helpful. Handled warranty issues during a scheduled oil change. Our service advisor was very knowledgeable and helpful. More

Service department personnel are knowledgeable and very communicative. They keep you updated on the status of the work being done. communicative. They keep you updated on the status of the work being done. More