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AutoNation Ford Katy - Service Center

Katy, TX

4.3
1,012 Reviews

1,012 Reviews of AutoNation Ford Katy - Service Center

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August 14, 2023

Daniel was constantly in communication with me and keeping up to date with the status of service being completed. More

by abhmdsp
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 19, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 08, 2023

I like going to AutoNation Ford. They are dependable and quick. Their work is spot on!! Thank you AutoNation Ford in Katy!!! More

by dharper1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Edmund
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Aug 11, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 04, 2023

Had my SuperDuty diesel pickup in service for replacement of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and More

by lsufan4065
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Quida
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Aug 04, 2023 -

lsufan4065 responded

Had my SuperDuty diesel pickup in service for replacement of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and they failed and were replaced in accordance with the warranty. The process took place as Mickel explained that it would.

August 02, 2023

Explained how long it would take for repairs. Good service friendly enviroment, close to home More

by jminyon0372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy McGee
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Aug 06, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team, We always strive to provide personable and excellent customer service. Thank you again for the review!

July 31, 2023

Gracias Daniel por tu atención y gracias a Autonation Ford por querer hacer lo mejor More

by Lupita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Aug 04, 2023 -

AutoNation Ford Katy responded

Hola, gracias por tomarse el tiempo para compartir sus comentarios con nosotros. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!

July 31, 2023

When I dropped off my car, the initial meeting with the service rep was confusing and unsatisfactory. The next day I met with Rick the service manager - he could not have been nicer, very understanding and More

by tgmcbrown18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, service manager
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Aug 04, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

Daniel is a pleasure to work with and very helpful. I intend on using him as my service advisor in the future. More

by labviewguru73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, D’Larenti
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Aug 04, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

The dealership was very clean and every one there were very helpful. This is really the only place I like to bring my truck knowing it will be taken care of. More

by mike.scoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Aug 04, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 29, 2023

I love the mobile service, it’s fast and friendly. They explain everything that was done. I’m always satisfied with the service. More

by Mreyes10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone from the office to the technician.
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Aug 03, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 28, 2023

Mario was great to deal with and was able to get my truck delivered on time. More

by Kbenefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jul 31, 2023 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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