AutoNation Ford Katy - Service Center

I took my Ford Fusion in for a new battery. I arrived at the dealership at 8:30 am and was greeted by Mike. I explained I was having battery problems and was told that it would take an hour to have my car the dealership at 8:30 am and was greeted by Mike. I explained I was having battery problems and was told that it would take an hour to have my car ready. After an hour, Mike came in and stated that they did not have the battery my car needed (no battery for the popular Ford Fusion?) and they would have to go out to get one. Mike informed me it would only take a little longer. An hour passed, and I still was waiting. I went up to the front desk and asked if my car was ready. I was informed by the receptionist that the car was still in "parts needed" status. The receptionist then suggested looking for Mike to find out what was going on. Well, the only problem was there was no Mike to be found. I waited for another hour, silently fuming because my son had a doctor's appointment and I was going to have to cancel, and then went back up to the desk. I informed the receptionist that I couldn't wait any longer because my son was sick and needed to go to the clinic. She paged for the technician working on my car and was informed that it was almost ready. Half an hour later, Mike informed me that my car was ready to go and thanked me for my patience. This was rediculous! I waited almost 4 hours for a simple batter change! If you are coming to this dealership, bring your suitcase and be prepared to stay for a long, long time. They definately need to improve customer service! More

I was greeted cordially by Mike and the car was ready when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me up. When I returned to the dealership the receptionist had me sign for the typical paperwork and handed me a survey to fill out on Mike before she asked me if I would like for him to go over the paperwork. Otherwise, I would've given him a much worse review on the survey. He comes out of his office with a toothpick in his mouth stating they was nothing to go over, it was a recall. He talked to me in the 3rd person the whole time. He kept saying this is a recall, she doesn't need an explanation. ( I was standing right there by him.) He restated, " she needs to make sure she gets the 30,000 mile service done. She doesn't need to do it all in one chunk but it needs to be done." I said, "I have to have it done to honor the warranty, right?" He said, "Yes." I said, "Does Ford have to do it?" He said, " Now, that's not what I said is it? You can get anyone to do it just keep the receipts." His tone was very condescending and he was very rude. I will never take the car back there unless there is another recall. I will never buy a car from them, either. During a previous service visit the technician left the oil cap off and I left the next day on a 6 hour road trip. I made it to my destination fine but I lost a lot of oil and it sprayed everywhere under the hood. More