AutoNation Ford Katy - Service Center

I was not impressed with the service department. Robert communication skills could be improved. You guys kept my car for two weeks and couldn't fix it. I kept inquiring about a loaner and kept getti Robert communication skills could be improved. You guys kept my car for two weeks and couldn't fix it. I kept inquiring about a loaner and kept getting pushed off. I found it my warranty covered a rental for $40.0a day for five days. I am taking the car to Tomball Ford to get repaired. Valentine seems like they can get it fixed More

Dropped my Truck off for some service work. Buddy is my Advisor, but was busy so Austin jumped in to get me taken care of. He had big shoes to fill as Buddy has always provided me with excellen Buddy is my Advisor, but was busy so Austin jumped in to get me taken care of. He had big shoes to fill as Buddy has always provided me with excellent Service. Overall, Austin did a good job. I would like to have a little more communication as the job progressed, but understand I'm not the only Customer with a vehicle in the Shop. I was a little surprised when picking up when it was completed and finding my tan colored all weather mat on the driver's side covered with grease. Austin was very apologetic when I showed him but I opted to take care of it myself. I would think there was some find of quality control before Re-Delivery. More

The Service Manager, Don, has helped me a few times and is excellent. He is very nice and sees to it that my Explorer is taken care of correctly and quickly. I stopped in for a problem without an appoint is excellent. He is very nice and sees to it that my Explorer is taken care of correctly and quickly. I stopped in for a problem without an appointment and he took my Explorer back himself and got it fixed in no time. I highly recommend him and the Service Department. More

I had great service when I got my oil change! Love coming back here all the time! Love coming back here all the time! More

Service center is not honest or reputable. The manager Henry was no help when we discovered an oil leak after we had to take it to another shop. AutoNation Ford Katy did an engine diagnostics The manager Henry was no help when we discovered an oil leak after we had to take it to another shop. AutoNation Ford Katy did an engine diagnostics and we were told it was bad motor mounts. Took it to another shop and found it was an oil leak causing the fail. When We called Henry at Fors about it he acted like he didn’t know what we were talking about. This should have been seen during an engine diagnosis. After reviewing them on google we were told they would not help us further. Completely unprofessional and not recommended. More

An all-around excellent service experience. Every employee I dealt with was friendly and professional. My service technician provided clear and timely communication, and the wait wasn't long. C Every employee I dealt with was friendly and professional. My service technician provided clear and timely communication, and the wait wasn't long. Can't ask more than that. More

Professional & knowledge service staff always reliable to give the best advice for your vehicles health Recently my Service advisor, Robert ,saved me $1000’s by advising me on the repairs needed for my truc give the best advice for your vehicles health Recently my Service advisor, Robert ,saved me $1000’s by advising me on the repairs needed for my truck Highly recommend AutoNation Ford Katy More

Service was excellent. I received daily communication from Randall my Service Manager and when Randall was off, Donald, the Service Manager took care of me personally. Exce I received daily communication from Randall my Service Manager and when Randall was off, Donald, the Service Manager took care of me personally. Excellent experience compared to Randall Reed/Planet Ford who struggled to even return calls. After 5 attempts with them I called AutoNation Ford in Katy and had a service experience equal or beyond what I had at Audi and BMW. Highly recommend this dealership for service! More

Randall Linney has always provided EXCELLENT service when dealing with my F250 and Bronco Raptor! Randall has always shown kindness and professionalism when I take my vehicles in for any service or issues I dealing with my F250 and Bronco Raptor! Randall has always shown kindness and professionalism when I take my vehicles in for any service or issues I might have. Thank you for the GREAT service Randall! More

I needed a spare key made same day, Steven was very helpful, professional and friendly. They had me in and out in less than 30 mins and explained everything. I am definitely going back for other needs. helpful, professional and friendly. They had me in and out in less than 30 mins and explained everything. I am definitely going back for other needs. More