AutoNation Ford Katy

The process of getting my new truck was really good and I feel like they wanted the best for me. feel like they wanted the best for me. More

Major lack of communication while waiting for a build. good luck trying to speak to your salesman you will get hung up on and they are never in. They won’t honor pricing from original build date. They tak good luck trying to speak to your salesman you will get hung up on and they are never in. They won’t honor pricing from original build date. They take forever to do paperwork expect 5+ hours even when you have everything you need. They won’t apply for disabled veterans plates. More

Service/Sales worked hard to make a trade in and securing new vehicle from another sister dealership. new vehicle from another sister dealership. More

Everyone was so polite. I felt like they really cared. The work was finished ahead of scheduled time. Mario? took me home in van and was very helpful, I'm on a walker, I felt like they really cared. The work was finished ahead of scheduled time. Mario? took me home in van and was very helpful, I'm on a walker, he helped me in and out of van. James at front desk was just great. I don't know what you mean by sanitized but I think it was not done. More

Very satisfied with my recent visit to Autonation Katy. My wife and I are retired and we only have one car our 2012 Ford Fusion. My car had completely stopped and all the indicator lights on the dashboard My wife and I are retired and we only have one car our 2012 Ford Fusion. My car had completely stopped and all the indicator lights on the dashboard were on. I was able to get the car to Autonation. I was on the way to the hospital to visit my wife who’s been very ill and I needed the car. Autonation not only completely repaired this car in a timely and competent fashion but also helped me get to the hospital to see my wife. Our service advisor Buddy went beyond the requirements of the job. Thanks Autonation. Well done. More

All were very fast and friendly, I dropped off my vehicle the young lady that greeted me outside was very friendly. the young lady that greeted me outside was very friendly. More

Auto nation does quality work. I have had two body repairs done on my old 2000 F150 and both were very nicely done. I have had two body repairs done on my old 2000 F150 and both were very nicely done. More

As always AutoNation Ford exceeded my expectations. The great service started from the time I schedule an appointment through confirmation and follow up and the best thing is how courteous and professi The great service started from the time I schedule an appointment through confirmation and follow up and the best thing is how courteous and professional Mike, my service advisor was. He was very thorough in handling my service with continuous updates. people like Mike make me happier owning a Ford and I will definitely be recommending AutoNation Ford in Katy TX to friends. More

It was a recall issue and they said it would take under an hour. They were right an hour. They were right More

The rating is for Robb Snowbarger. The reason I bought there in the first place. kept me in the loop the entire 10 month wait on my special order. AND a sarcastic sense of humor I appr The reason I bought there in the first place. kept me in the loop the entire 10 month wait on my special order. AND a sarcastic sense of humor I appreciate! :) More