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AutoNation Ford Katy

Katy, TX

4.5
1,972 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,972 reviews

November 14, 2022

They exceeded my expectations. I wasn’t looking to trade but the salesman Marcos and the manager Ryan overcame obstacles by shipping my new ford to Florida where I live. Still wait More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos. Ryan
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi James, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 14, 2022

It was a great experience, good service and the service advisor answered all of my questions. More

by crespin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Thomas
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 14, 2022

Great experience Tom Magee was a great service advisor. Will definitely go back there again More

by ccritterc
Recommend Dealer
Yes
Employees Worked With
to
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

November 14, 2022

Massine El Baghdadi was up front with me and after I told him of my three-strike system, he did everything in his power to keep from the Dealership from getting any strikes. Even after I expressed my concern More

by jrwawa62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Massine El Baghdadi, Amir
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

November 14, 2022

From start to finish Amir at AutoNation Ford Katy and his supporting team were perfect - fast, honest, went the extra mile as I purchased the car while living out of town. So easy. And, I love my Mach-e! More

by sandraitkoff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 13, 2022

Tim was very professional and knowledgeable. Very helpful staff. Explanation of my service was excellent. More

by pat_6235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Nov 18, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 12, 2022

Work was done as requested and delivered on time. There were 2 recalls, parts were available for only one. The parts were to be available by end October 2022 More

by MDANIELS1271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
Nov 21, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 12, 2022

Good service and fair price, keep up the good job guys, I will be back to the same location. More

by marcopena25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 21, 2022 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

November 12, 2022

My car salesman and the majority of the sales managers are very helpful and I recommend them. However, I would be very careful with the finance department I should have done better research. More

by reeladdiction1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gunnar Anderson salesman
Nov 21, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

The dealer was friendly, professional, fast and accurate in his dealings with me. He diected me seat down in a comfortable area and wait while the technician took care of my Lincoln. He even sent text to in More

by venaforka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Na
Nov 19, 2022 -

AutoNation Ford Katy responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

Nov 19, 2022 -

venaforka responded

The dealer was friendly, professional, fast and accurate in his dealings with me. He directed me seat down in a comfortable area and wait while the technician took care of my Lincoln. He even sent text to inform the status of the car and personal came to my sit to call me to follow him and finalize my deal. Thanks

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