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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,971 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,971 reviews

April 23, 2023

No issues. Very professional. The dealership got me in and out at the projected time. More

by tdogg68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2023

The issue for my vehicle was resolved the same day and now I can drive with confidence, secure and comfortable. Thank you More

by Luis Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusting
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Luis, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

April 21, 2023

we never received the second key for the car we bought despite all the promises that we will get the key. We bought a car as a new (even on board were 3000 miles recorded) More

by andreicimpeanu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Imanol Salinas
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

April 20, 2023

Richard Baxley handled our sale perfectly and was very easy to work with. There was a delay in finalizing the transaction but that was outside his control. More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Baxley
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Michelle, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 19, 2023

Arrived at 7 AM for 7 AM appointment. Technician started working on car about 2:30 PM. Appointments means nothing. More

by JimDandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lewis
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

April 18, 2023

The online experience left much to be desired. I finally got a reply online and decided to give the dealership a chance. The salesman and dealership were great with a huge selection of F-150s. More

by robandlei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Rodriguez
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 18, 2023

Great customer service. The salesman was prepared and also had all information needed on vehicles i was interested in. More

by marcusbrown_1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Munevar
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Apr 27, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 17, 2023

Great dealership to have your vehicle serviced, they were able to get my truck in and have it diagnosed within the same week More

by Nobel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert longoria
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Apr 21, 2023 -

AutoNation Ford Katy responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2023

Excellent service department. My truck was ready when promised. Service Adjustor gave me updates through text messaging. Easy to do business with. More

by Fbutera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario?
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Apr 28, 2023 -

Fbutera responded

Thank You,

April 17, 2023

Michael was professional, he explained precisely what was wrong with my car and had a great follow up with me. More

by Falah Koronfol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 28, 2023 -

AutoNation Ford Katy responded

Hi Falah, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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