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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,971 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,971 reviews

June 07, 2023

I waited an hour and still didn’t get an oil change or tire rotation More

by kdwarren2964
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 11, 2023 -

AutoNation Ford Katy responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

June 07, 2023

Great and fast service. They even fixed the seal on my gate tailgate at no cost. I have purchased several vehicles from AutoNation Ford and I will continue. More

by Rudy Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
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Jun 11, 2023 -

AutoNation Ford Katy responded

Hi Rudy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Great experience purchasing a car that's new to me. Very professional and not pushy. All of my concerns were thoroughly handled through the service center and fully taken care of leaving me very confid More

by steel
Recommend Dealer
Yes
Employees Worked With
Algenis Correa
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Jun 11, 2023 -

AutoNation Ford Katy responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

Ford Dealerhship ran out of oil for my 2018 F-150 and made me wait 6.5 hours, when I finally got the truck back it was dripping oil in the service lane. I can honestly say I am very disappointed. More

by Diesel F-150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel (he was great just bad tec and management)
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Jun 09, 2023 -

AutoNation Ford Katy responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 305-8949 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis, David
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June 05, 2023

Buddy was great with all of the concerns I had regarding my car. I definitely recommend him! More

by mandy
Recommend Dealer
Yes
Employees Worked With
Buddy
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Jun 08, 2023 -

AutoNation Ford Katy responded

Hi Mandy, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by jc4206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, Debbie! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

June 04, 2023

Best service best sales agent ! ! Is my second car there and for sure I will back More

by judithdelacruz625
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justino Morales
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Jun 06, 2023 -

AutoNation Ford Katy responded

Hi, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 02, 2023

They proactively called me in regards to addressing the recall that was open for my 2016 Ford Fusion. They offered to have the mobile unit come to my home and complete the recall. More

by MMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 05, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 01, 2023

Competent and efficient service Randy Kinney was exceptional as was the rest of the staff. More

by Henry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Linney
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Jun 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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