AutoNation Ford Katy

TL;DR: Autonation Ford Katy has no ethics or morals. They just want to cheat you out of your money. Don’t trust any offer they give you. They will not even honor their own words that they give in writin They just want to cheat you out of your money. Don’t trust any offer they give you. They will not even honor their own words that they give in writing. If you value yourself, go to CarMax to sell your car instead. I’ve never had a good experience with Autonation Ford Katy but this time around was the worst! I was trying to sell my 2019 Kia Forte and got appraisals from multiple dealerships and used car agencies including CarMax. The car had a little body damage on the front bumper so I was slightly concerned about the offers we would get. Thankfully Carmax gave us a great offer. I took my vehicle in person at Autonation Ford Katy and had it evaluated by an agent by the name of Gabriel Cabrera. He examined the vehicle for 30-45mins and gave us an offer that beat CarMax’s deal by $850. I was ecstatic and decided to sell the car to them, however since my car is registered under my dad’s name and he owns the title, I told them I would have to come back with my dad and the title paperwork. Gabriel assured me that the appraisal offer was valid for 7 calendar days so if I was to come back within that time frame the given offer would be honored and the process would only take 10-15 mins with us walking out with the money. I asked Gabriel for an offer letter which he gave me listing the number he had promised me. When I looked at the letter closely the mileage of the car listed was about 200 miles below what was displayed on the dashboard and the offer expiration date was 3 days from the appraisal date. I asked Gabriel about it and he assured me that those were just the default way the papers were printed and would not affect the pricing. We made sure not to use the car much in the interim and just parked it in our personal house garage. We returned to Autonation Ford Katy in 5 calendar days from when the appraisal offer was given to us. We had previously told Gabriel that we would be coming back to sell the car that day. Gabriel was conveniently off that day and another agent named Brayden said he would be taking care of us. He took the car key from us and said he needed to take a look at the vehicle again and take some pictures. We waited for him for about 20 minutes and he came back to us saying that there is some damage on the front bumper and they cannot honor the price that was offered to us by Gabriel. We told them that the damage was present before Gabriel had evaluated the vehicle (we also had photo evidence of this). They made a whole show of calling Gabriel to confirm. The manager Jimmy came back to us and said “All I can do is offer an apology, looks like Gabriel missed the damage.” That shouldn’t be our problem. Your representative gave us an offer written in paper after evaluating the vehicle in person. It is your obligation to honor that offer! Jimmy said Gabriel was supposed to take pictures of the car when he appraised it which he again conveniently didn’t do. The carelessness of your staff should prompt you to take a hit and honor your side of the deal rather than giving us empty apologies. Jimmy quoted us a price $1000 below what was originally offered to us. When we asked him to beat CarMax’s offer at least by a little bit for all the inconvenience they caused us, he made another big show of talking to some other manager who wouldn’t show their face. He came back and flat out refused to go up on the offer. Jimmy then shamelessly proceeded to explain to us how CarMax’s car buying process works. Don’t tell me how someone else’s process works when you yourself have the most deceitful process ever! We went straight to CarMax and within 20 mins we had the exact money they had quoted to us in our hands. No questions asked. No repeat evaluation. No hassle. This is how business should be done! I will never go to Autonation Ford Katy again and discourage anyone else from doing so as well. I will be filing a formal complaint with the BBB! More