AutoNation Ford Katy

The whole team was very knowledgeable and attentive to my concerns and questions. Christian and Ethan was awesome. concerns and questions. Christian and Ethan was awesome. More

Dreaton, Ronnie and Carlo were exceptional and professional concerning my new car purchase. Threw out all challenges they remained cool and collective and I’m overwhelmed with satisfaction on my c professional concerning my new car purchase. Threw out all challenges they remained cool and collective and I’m overwhelmed with satisfaction on my car selection. I’m pleased and love my new vehicle! Thanks gentlemen Mz Jackson More

Excellent service by all but over the top by our salesman Derrick Hoskins. After visiting several other dealerships we were thrilled to find Derrick at Auto Nation Ford Katy. He is the man to go to if you w Derrick Hoskins. After visiting several other dealerships we were thrilled to find Derrick at Auto Nation Ford Katy. He is the man to go to if you want straight talk with no run around. We told him what truck we wanted and he did not disappoint and in fact was over the top. We really appreciate all his efforts and highly recommend him for anyone wanting exceptional customer service. Ricky loves his truck!!! More

This car purchase was a great experience. Tim gave me a lot of discounts and gifts Tim gave me a lot of discounts and gifts More

I am writing to express my extreme disappointment and frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer wh frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer who has purchased multiple vehicles from your dealership, I am disheartened to see such a significant decline in the quality of service. On October 23rd, my 2021 F-150 began experiencing computer system malfunctions. Despite towing the vehicle to your dealership on October 30th, I was not informed of additional towing fees and was left in the dark regarding the status of my vehicle for days. I repeatedly had to initiate contact to receive updates, and my requests for a manager's call were ignored. On November 4th, I was finally informed of a faulty gateway module, covered by the extended warranty. However, I was also told that the battery needed replacement, despite a pre-tow inspection indicating sufficient charge. This unnecessary expense, coupled with the ongoing delays and lack of communication, has been incredibly frustrating. As the days passed, the situation worsened. On November 11th, I was informed that the technician had not shown up for work, further delaying the repair process. The following day, I had to personally verify the status of my vehicle and, upon arrival, discovered that the promised technician was absent. The culmination of these issues, including disrespectful interactions with staff and the discovery of gasoline fumes in my vehicle upon pickup, has left me feeling completely disregarded and disrespected. I have never experienced such a level of poor customer service. I am deeply concerned that this is not an isolated incident, but rather indicative of a systemic problem within your organization. I urge you to take immediate action to address these issues and implement measures to prevent similar occurrences in the future. More

It happens it was right down the street met up with Dorian great man took a test drive and we got the deal 👍 Dorian great man took a test drive and we got the deal 👍 More

Mike Zeh at Autonation Ford Katy was great to deal with! He was very transparent and if he didn't know something he'd find out for you. The upper management were also very nice to deal with as well, they we He was very transparent and if he didn't know something he'd find out for you. The upper management were also very nice to deal with as well, they were willing to work out a deal with me to earn my business. I have nothing bad to say about this dealer's new car sales department and I would definitely recommend them. More

Both Ethan and Esteban were helpful in the purchase on my brand new truck. I had issues with other dealerships but they gave me what I wanted and at the price I wanted. brand new truck. I had issues with other dealerships but they gave me what I wanted and at the price I wanted. More

I am so happy with both Michael and Gunnar. They were very helpful and also catered to mom while the waiting time. She is of age and they made sure she was comfortable. This meant so much to me They were very helpful and also catered to mom while the waiting time. She is of age and they made sure she was comfortable. This meant so much to me. I also want to say the financing department was very friendly. They all made my car shopping a great experience and at the same time I was feeling I had fun shopping for my Lexus IS 300 🎉🎉🎉 Thanks to all! More

All the staff who help us were helpful and patient. In the end we got the right truck. In the end we got the right truck. More