AutoNation Ford Katy

Store is clean an organized, advisers are helpful and polite. I’ve had service done on my vehicles here for the last 2 years since I’ve lived in the area. polite. I’ve had service done on my vehicles here for the last 2 years since I’ve lived in the area. More

my car still under warranty and needs transmission repair, the service guy told me that I have to leave my car there for at LEAST 2 months only to get a diagnostic, after that he will let me know how repair, the service guy told me that I have to leave my car there for at LEAST 2 months only to get a diagnostic, after that he will let me know how long do they need to have my car to be repair, which Im guessing will be another two months also they need to replace my radio screen and took one week to let me know that they order parts and because they are back order it may take 2 months to get the parts! thats insane, every time I need a repair the take a long time even for the small things, I got a oil service that took 4 hours when they told me that waiting time was between 45 min to an hour, And Im stuck with this dealership since we paid for a package service in advance and has to be that particular dealership, If you read this, DO NOT GO TO THIS PLACE, never good service More

Best dealership in Houston,with great service technicians and employees.Fast and friendly service. Clean facility and employees.Fast and friendly service. Clean facility More

Very clean building, nice variety of vehicles, professionals people they know what to do, thanks professionals people they know what to do, thanks More

Derek was very accommodating and helpful. He helped with all our needs and especially with setting up electronics on the new truck we bought. He called us a few days after the sale to check i He helped with all our needs and especially with setting up electronics on the new truck we bought. He called us a few days after the sale to check if we had any problems or needed help with anything else. He followed up with needed paperwork. We appreciate doing business with y’all. More

What a wonderful transit there without the markup and other dealers above MSRP very happy recommend to anyone other dealers above MSRP very happy recommend to anyone More

Daniel at automation ford took very good care of my husband and myself. He didn't treat us as just a number. He informed us every step of the way and our vehicle was done in a more than timely manner. husband and myself. He didn't treat us as just a number. He informed us every step of the way and our vehicle was done in a more than timely manner. If there were ten stars instead of five to rate Daniel I would give him a ten! More

I had did my research on what I wanted. Met Darrell who was the kindest and sweetest man. I had two cars to pick from based on what I wanted. He printed out info on both l, not pushy, a Met Darrell who was the kindest and sweetest man. I had two cars to pick from based on what I wanted. He printed out info on both l, not pushy, and let me choose. It was the easiest process in buying a car. More

Our salesman Demi was awesome! He was super knowledgeable and didn’t rush the process. He continued contact after the sell to make sure we were happy and knew how to utilize our ne He was super knowledgeable and didn’t rush the process. He continued contact after the sell to make sure we were happy and knew how to utilize our new vehicle to the fullest. More

We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 day there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed. More