AutoNation Ford Katy

I had an excellent experience at AutoNation Ford Katy. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. From the moment I submitted an online inquiry, their manager Oscar reached out and made me feel confident they could help me find the right vehicle. When I came in, I worked with my sales representative, Diego Sanchez. He was attentive, patient, and really listened to what I wanted. He showed me great options, and once I found the vehicle I loved, he worked hard to make it happen. What stood out most was how the entire team stepped in to help. Diego, Oscar, and the finance manager, and Pati all worked together to match my aggressive request and make the numbers work. They were transparent, professional, and truly committed to earning my business. Thanks to their effort, I walked out extremely happy with both the vehicle I got and the deal we made. I’m very grateful for their dedication and would absolutely recommend AutoNation Ford Katy to anyone looking for a vehicle. More

Clean, nice staff and took care of me. Comlan was great and helped me with everything Comlan was great and helped me with everything More

The sales people were really helpful and professional. They went above and beyond my expectations.especially Esteban They went above and beyond my expectations.especially Esteban More

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we d Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations — yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would “start the cancellation process,” confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan — something that would have gone unnoticed if we hadn’t carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters — and it was lacking here. More

Great follow up by the service manager, he made sure that all issues were covered in the repair and kept me informed on what was happening and when the car will be ready all issues were covered in the repair and kept me informed on what was happening and when the car will be ready More

I recently brought my car in for a recall service, and I was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire pro was assisted by David Lewis. From start to finish, David provided exceptional customer service. David went above and beyond throughout the entire process, from ordering the necessary parts to overseeing the service. A few days after the service, he reached out to check how my car was running and to make sure everything was still in good condition. What impressed me the most was his follow‑through. His professionalism, communication, and genuine care for the customer made this one of the best service experiences I’ve ever had. David Lewis is truly an asset to your team. More

Pedí un explicación escrita de lo que le hicieron a mi troca al dejarla ahi una noche y no e recibido respuetas troca al dejarla ahi una noche y no e recibido respuetas More

Christian was very patient with me. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death. I waited two weeks before I made my purchase. Cody with finance was amazing through the whole death. More

I had a good experience working with my assigned advisor, David. He has always been courteous and professional. David. He has always been courteous and professional. More

Great experience! The sales process was easy and the dealership staff was very knowledgeable and was able to answer all my questions and make other suggestions. The sales process was easy and the dealership staff was very knowledgeable and was able to answer all my questions and make other suggestions. More