Back

AutoNation Ford Katy

Katy, TX

4.5
1,973 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

20777 Katy Freeway

Katy, TX

77450

Directions

By Type

Showing 1,973 reviews

November 22, 2021

The service department needs to do there job better when informing customers of how long it’s going to take on there vehicle More

by OlsonFamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

AutoNation Ford Katy responded

Hi, thanks for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

November 22, 2021

Serviced my new expedition max for the first time at your dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting m More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark schick, Sydney Thorp
Nov 24, 2021 -

AutoNation Ford Katy responded

Hi Joe, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

November 22, 2021

Clean and well run maintain department. Friendly service people who help you with your problems. More

by Wm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 22, 2021

They were very helpful when we purchased our used SUV. Happy with the process, it was streamlined and efficient. More

by leiah.a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mina Saif
Nov 24, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 22, 2021

Although our 2020 Expedition was simply having a regular service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. More

by rdllyon2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 24, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 20, 2021

My service manager/technician got me check in with no hassle. He called when there were other issue. More

by 1kennywaters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not speak with a Sydney Thorp
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 19, 2021

I drove up took a good 5 minutes before someone was available to help. Car took longer than expected 2 days for a recall part and no rental provided. More

by Anonymous2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan, Sydney Thorp
Nov 24, 2021 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to leave us your honest feedback. We always strive to provide excellent service and your feedback helps us improve. If you're ever in need of more help, please let us know at (281) 305-8949! Have a great day!

November 19, 2021

Had a great service experience. Armando is a superstar. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. More

by katykid70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 19, 2021

Always ready to assist you with your car maintenance and repair and very welcome to customer care More

by Joengueket.jn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 19, 2021

We purchased our Ford 2021 Explorer platinum hybrid from Auto nation Katy Ford last week. Our sales guy Mina was very knowledgeable & professional. We also had great experience in finance specially with Qam More

by Javedtx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mina, Qamar, Sydney Thorp
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

...
161
...