AutoNation Ford Katy

I was treated quite well during my first oil change service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectati service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectations. I made an appointment for an oil change, and would wait for the truck. I arrived 5 minutes early for my 11am appointment. It took 25 minutes for them to write up my work order which was simply the oil change and tire rotation that I purchased during my buying experience of the vehicle. I was told they had an express service when I purchased my oil plan. In fact, my service advisor was the express guy. I went to lunch with my relatives that were visiting and returned 1.5 hours later. My service advisor was no where to be found and nobody could tell me the status of my vehicle. Pretty much, 30 minutes later he returned from lunch and told me my vehicle was not even started, a full 2 hours and 40 minutes after I showed up at the dealership. Since I had a previous engagement in the afternoon I just left without my service being accomplished. Tried to email the GM or Service Manager about my experience but neither the chat function online or text option online would provide their contract information. Honestly at this point, I will never return to this dealership for service again, and will be utilizing my oil plan through another autonation store. Not sure if this dealership using automated dispatching or manual but either way I would do not take an oil change appointment for a customer who is waiting if you do not even start work until after they had been waiting for over 2.5 hours. More

I just purchased my Ford Bronco at AutoNation Ford Katy, the Sales Team were very professional and friendly. I would highly recommend this dealership to anyone that is looking to buy a new vehicle. Paperwor the Sales Team were very professional and friendly. I would highly recommend this dealership to anyone that is looking to buy a new vehicle. Paperwork and signing was done in a timely manner and salesman explained all the features on my new Bronco. Awesome service! More

Great experience with everyone I encountered! Sales and support team were excellent- no pressure, just options to consider. Will be purchasing future Ford vehicles from them! support team were excellent- no pressure, just options to consider. Will be purchasing future Ford vehicles from them! More

The experience with the dealership started with a phone call from the phone call I meet my sales man Mr. Marvin Gonzalez he walked us through everything explain everything and you work very hard to get us call from the phone call I meet my sales man Mr. Marvin Gonzalez he walked us through everything explain everything and you work very hard to get us in to the vehicle it was a very exciting experience More

Excellent service. Robb makes it so easy to get what I want and moves things right along. Robb is the reason I keep coming back. want and moves things right along. Robb is the reason I keep coming back. More

The customer service was great and very responsive. The technical service is going so far pretty good from my last 60,000mile maintenance. technical service is going so far pretty good from my last 60,000mile maintenance. More

Work completed in time frame promised and was greeted promptly at check in. Check out was also smooth. promptly at check in. Check out was also smooth. More

From the first minute that I spoke with Christian Falquez over the phone felt like I was in touch with the right person. At the moment arriving at the dealership he makes me and my family feels we were in th over the phone felt like I was in touch with the right person. At the moment arriving at the dealership he makes me and my family feels we were in the right place with the right people. His kindness, professionalism, knowledge, advice and all the options he gave me, proofs that he was so well prepared. I really do appreciate all his hard work. More

The technicians were professional and accommodating. My car was serviced in a timely and efficient manner. car was serviced in a timely and efficient manner. More

I strongly encourage you to give Gunnar Anderson at AutoNation a call if you ever need an patient and attentive sales person while seeking out a new vehicle. We will definately use him again! AutoNation a call if you ever need an patient and attentive sales person while seeking out a new vehicle. We will definately use him again! More