AutoNation Ford Katy

I had a "Service AVANCE TRAC" Caution Message that appeared every time I applied the brakes. Scheduled an appointment with the Service Department and Randy was my Service Advisor. After explaining wha appeared every time I applied the brakes. Scheduled an appointment with the Service Department and Randy was my Service Advisor. After explaining what was happening, I also stated that I needed the scheduled oil change to be performed. That same evening, Randy called and stated that the service department had troubleshot the caution message to a faulty Electronic Brake Booster. The next morning, Randy call and stated that my truck was ready. I showed up, reviewed all of the documentation with Randy and then proceeded to drive home. I have had no discrepancies with the truck since. Randy provided EXCELLENT Customer Service, he ensured that all of my questions were answered and contacted me numerous times to keep me posted on the progress of the work being performed. I have stated before that I am a customer for life, from sales to service, AutoNation Ford cannot be beat. Keep up the EXCELLENT work! More

It was a very relaxing and comfortable environment. I enjoyed the conversations with the nice staff. enjoyed the conversations with the nice staff. More

Thanks for assisting me with purchasing a new truck. It wouldn’t have gone smoothly without your guys’ help. wouldn’t have gone smoothly without your guys’ help. More

Professional, knowledgeable and helpful in making my Truck purchase. Hands down Brayson Longman was a top notch sales member. Very informative, professional and patient. He gave space to discuss the pur Truck purchase. Hands down Brayson Longman was a top notch sales member. Very informative, professional and patient. He gave space to discuss the purchase in private prior to making the purchase More

The service was great. I would highly recommend this dealership for anyone looking for a reputable company dealership for anyone looking for a reputable company More

Great fast very friendly. Terrible dealer. Knew ever thing we needed to know. Would recommend thing we needed to know. Would recommend More

David did a great job getting my truck taken care of even in a tough situation. Kept me informed and very professional. in a tough situation. Kept me informed and very professional. More

We loved the service and guidance. The amount we were charged for labor is outrageous, as would be expected for a dealership. I’m definitely coming back for an extended warranty and when I’m ready to get charged for labor is outrageous, as would be expected for a dealership. I’m definitely coming back for an extended warranty and when I’m ready to get a new car. I don’t have experience with sales here, but my customer service experience with James makes me comfortable with making this my go to for buying a car. More

Christian went above and beyond to get me into a new truck. Every part of the process was extremely easy and stress free. truck. Every part of the process was extremely easy and stress free. More

It was so difficult to get my suv attendedThere were 3 It was so difficult to get my suv attended There were 3 times to finally get my service Also the appointments made on website is not working It was so difficult to get my suv attended There were 3 times to finally get my service Also the appointments made on website is not working More