AutoNation Ford Katy

Sales Guy (Derek) was great returned all calls and responded to all questions "quick" and sales manager was also easy to work with and was right at his side and gave the salesman all the tools he need responded to all questions "quick" and sales manager was also easy to work with and was right at his side and gave the salesman all the tools he needed to make experience painless! More

Excellent salesman, Mike Cybulski. Cares about the person as much as the sale. Finance department was fine to work with as well. as much as the sale. Finance department was fine to work with as well. More

Brand new truck was making an odd noise. They didn't play the "I can't hear it" or "that is normal" game. It turned out to be a bolt/bushing wasn't seated right. Took around a week and two trips to get it so the "I can't hear it" or "that is normal" game. It turned out to be a bolt/bushing wasn't seated right. Took around a week and two trips to get it sorted out. Note: They don't go dumb with the oil level. Other dealerships (HUB) in the area seem to think an extra quart or two of oil is a good thing (it isn't - can be as be a low oil). They put it right where it needs to be at the top of the full marker. More

Sales (Jerry) wonderful experience. In love with my new car. Sent family who also purchased a vehicle. First Service visit 8 months later … not as happy. There is no way possible the technician pulling th car. Sent family who also purchased a vehicle. First Service visit 8 months later … not as happy. There is no way possible the technician pulling the car out of the bay did not notice an issue. Put my husband in an unsafe situation. While everyone was kind & attentive upon return next morning, my NEW vehicle has one tire that does not match the other three. why? More

My rep was Very accommodating My Trucks service was great. It’s always good when your rep is familiar with your last service and inquires of the performance between services NICE great. It’s always good when your rep is familiar with your last service and inquires of the performance between services NICE More

My only interaction with Auto Nation Ford is with the service department. Prior to a management change my experience was less than satisfying. Since then the service department has dramatically and notic service department. Prior to a management change my experience was less than satisfying. Since then the service department has dramatically and noticably changed. David Lewis has always gone above and beyond during my service appointments. More

Gio at check in was very helpful and professional. He kept me updated the whole time my car was being repaired. kept me updated the whole time my car was being repaired. More

Friendly and professional service. Makes sure we are taken care of. Highly recommended. I have over the years purchased several vehicles from this dealership. taken care of. Highly recommended. I have over the years purchased several vehicles from this dealership. More

Service advisor Tom always give me an honest assessment of the problems and cost. Service always completed on-time and successfully. of the problems and cost. Service always completed on-time and successfully. More

I was told by the service manager that my expedition had struts on the front and should be covered by my extended warranty. After taking time to drive it there and drop it off I was called and told that on struts on the front and should be covered by my extended warranty. After taking time to drive it there and drop it off I was called and told that on my expedition they were considered shocks, not struts , therefore not covered by the warranty. I wasted two trips when they could have determined this before wasting my time. More