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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,970 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,970 reviews

February 22, 2022

Used car department was a total scam. They agreed to a number of things they would fix and then didn't do any them as agreed. Took over a month to get the car after purchase. More

by nothappybuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used Car Department
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Feb 24, 2022 -

AutoNation Ford Katy responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 305-8949 so we can work towards a resolution. We look forward to hearing from you. Take care!

February 22, 2022

Very nice sales team. They were able to come closer to my budget for new car More

by Mohammad Sema
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George, Big Mike, Sunny (finance guy)
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Feb 24, 2022 -

AutoNation Ford Katy responded

Hi Mohammad, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

February 21, 2022

100% satisfied because they sent me every detail of my car over my phone I didn’t know ford do that I hope ford keep doing that expensive maintenance but worth it More

by camilocristian2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio
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Feb 22, 2022 -

AutoNation Ford Katy responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 21, 2022

Esta cerca de mi Hogar ,y la attention del personal es excelente y profecional, 100% recomendable More

by Henry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No recuerdo
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Feb 25, 2022 -

AutoNation Ford Katy responded

¡Henry, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar! Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

February 21, 2022

Great dealership, I purched two vehicles from Autonation Ford Katy and will do it again More

by balli_james11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Feb 22, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 20, 2022

The work to be done on my truck was well explained, finished on time and at the agreed price. More

by Gary Kincade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
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Feb 22, 2022 -

AutoNation Ford Katy responded

Hi Gary, we are pleased to hear you had such a positive experience with us, Please don't hesitate to reach out to us if there's anything more we can do!

February 19, 2022

Great Service! . Good communication. I was kept up to date on the status of my vehicle at all times. More

by stevers63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Feb 22, 2022 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

February 18, 2022

Katy AutoNation Ford,Worst dealership Ever! Henri Sanchez and Don worst Service Management.They have no respect for their customers and give more excuses More

by tmg0708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henri Sanchez and Don/Service management
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Feb 20, 2022 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.

February 18, 2022

This location has amazing customer service They keep me informed on my vehicle and the services need to keep it in good shape. I would recommend others to come check them out. More

by sakina.bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Feb 20, 2022 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2022

Mike called me 3 times and left 2 voicemails, very professional customer service. Thank you More

by sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 18, 2022 -

AutoNation Ford Katy responded

Hi Sam, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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