Back

AutoNation Ford Katy

Katy, TX

4.5
1,972 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
Contact Dealership

20777 Katy Freeway

Katy, TX

77450

Directions

By Type

Showing 1,972 reviews

March 28, 2022

Excellent service by Jordan. Timely and quick. Gave very good advice. Very friendly and personable. More

by bill owens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Apr 02, 2022 -

AutoNation Ford Katy responded

Hi Bill, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2022

No response at all, completely ignored my request! I am not sure I would buy a car from them! More

by Eloy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one responded to my request
Mar 30, 2022 -

AutoNation Ford Katy responded

Hi Eloy, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 27, 2022

Seemed helpful but watch out with financing you wind up paying lots more than they tell you More

by villarrealelvira72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mincinie
March 26, 2022

Michael Munevar and his side kick Ahmad are two scam artists. I somehow wound up paying the total costs of $80,000 for a $52,000 truck due to erroneous fees and being told outright by Ahmad that he was More

by Marcia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Munevar, Ahmad
Mar 30, 2022 -

AutoNation Ford Katy responded

Hi Marcia, thank you for taking the time to leave us feedback. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

March 26, 2022

Salesman, Max was very responsive to my calls and texts. Dealership and buying experience was a very simple process. More

by Jimbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Odion
Mar 30, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 26, 2022

Pleasant experience! No one was pushy. Amir had the car ready for me to test drive when I arrived and was very easy going and helpful. More

by Julia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir and Alistar
Mar 30, 2022 -

AutoNation Ford Katy responded

Hi Julia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 26, 2022

Good reception and diversity in speakers of different languages. To improve the service to the best level, the duration of the service should be accurately determined to save the time of the customers More

by dr.mamdooh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 30, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2022

They made my tuck good and I am loving it. And the guy who took care of my deal he is amazing. He keep me updated every day and . I really appreciate the service. More

by Dafaeim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil
Mar 29, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 25, 2022

First time having Ford F-250 service work done after owning a Toyota Tundra for over a decade. The service advisor had the personality of a rock. Acted like I was interrupting his day even though I ha More

by owenw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember
Mar 28, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one.

Mar 29, 2022 -

owenw responded

I called the phone number provided to contact the "General Manager". It is a general number with multiple menu options. None of which were for the general manager or even an operator. They have my contact information so why don't they just reach out directly?

March 25, 2022

Richard was very helpful and cordial. He didn't pressure me or rush me. Great customer service. Smooth process. More

by posadadavid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Baxley
Mar 28, 2022 -

AutoNation Ford Katy responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

...
128
...