AutoNation Ford Katy

great experience. darrel, ryan and jaime were awesome. will return in the future. thanks so much darrel, ryan and jaime were awesome. will return in the future. thanks so much More

Service center is great. Handled warranty issues during a scheduled oil change. Our service advisor was very knowledgeable and helpful. Handled warranty issues during a scheduled oil change. Our service advisor was very knowledgeable and helpful. More

Service department personnel are knowledgeable and very communicative. They keep you updated on the status of the work being done. communicative. They keep you updated on the status of the work being done. More

From out sales rep to the GM, everyone was professional and helpful to ensure we had the best experience. We will continue to buy from them for years to come! and helpful to ensure we had the best experience. We will continue to buy from them for years to come! More

Great customer service, thanks Mario for your assistance, and for walking me through all the details during the visit. and for walking me through all the details during the visit. More

Great experience with Victor he made it extremely easy to buy our new suv. Thanks buy our new suv. Thanks More

This was a great buying experience. Would recommend to friends and family. Ask for Sam! Would recommend to friends and family. Ask for Sam! More

Good place to find a car and get it taken care of. .easy to find what you need. .easy to find what you need. More

Beware: Deceptive Practices and Lack of Accountability at AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2 AutoNation Katy I'm sharing my recent encounter with AutoNation Katy to offer a heads-up to others. I drove hours from another city and bought a 2017 Tesla Model S from them, believing it was a good car and being reassured that all of their cars are thoroughly inspected and checked. But within two weeks, the car started making strange grinding noises whenever I turned on the AC. When I tried to contact my salesman, Melvin Hunter Jr, I hit a wall. It took many calls to finally get through, and even then, he just promised to look into it. I persisted with calls and texts, talked to different people at the dealership, but got nowhere. They said the sales manager, Cody, would handle it, but he never followed up. Then, a few nights later, the car left me stranded, despite being fully charged. I ended up shelling out nearly $3,000 for repairs within weeks of buying the car, and my plates were still missing because they hadn't processed the purchase. What's more, they push customers to leave positive reviews before they've even had time to check if everything's okay with their purchase. They literally make their salespeople pressure you into writing a positive review before you even leave with the car. Here's my advice: Be wary of AutoNation Katy. Their reviews may seem good, but my experience tells a different story. They seem indifferent to customer satisfaction. It's best to steer clear and find a dealership that values their customers More

Everyone was kind and courteous. A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before A little frustrating that they do not negotiate, even for 100 dollars, but on the plus side, they did fill the tank and had the car detailed before we drove it off the lot. Gareth was our salesman and was super! More