AutoNation Ford Katy

Very helpful and quick service. I was pleased with the services that were given by all involved. I was pleased with the services that were given by all involved. More

I brought my 2017 Ford Taurus for an oil & filter change. Eric Garcia is the service advisor that helped me. He was professional & friendly. I really appreciated that. He told me it would take 1-1/2 hours. H Eric Garcia is the service advisor that helped me. He was professional & friendly. I really appreciated that. He told me it would take 1-1/2 hours. He got my car back to me in 1 hour and 20 minutes. I was so surprised & very happy. Service was great! I have been bringing my car in for service for 5 years & this is the best service I have received. Awesome! More

Outstanding service and professionalism! The service was efficient and well done… Thank you very much.. The service was efficient and well done… Thank you very much.. More

Autonation always goes the extra mile to see that our Ford F-150 pickup is in top condition for our safety. Ford F-150 pickup is in top condition for our safety. More

This dealership is always busy, but always takes care of you. James was great to work with, as he seems to be the cog that makes the service department turn. I was estimated 2 days to turn around my recall you. James was great to work with, as he seems to be the cog that makes the service department turn. I was estimated 2 days to turn around my recall service work, but they were able to get my truck back to me in 4 hours. Their text messaging alert system and the video follow up of the service completion are nice value-adds to the process. Very happy to deal with Auto Nation Ford for vehicle purchases as well as service. Best dealership in Houston, in my humble opinion. More

Friendly no pressure one price car buying. We bought a pre-owned low mileage car. The throughly inspected the car and replaced several items, did an alignment and rotated and balanced the ti We bought a pre-owned low mileage car. The throughly inspected the car and replaced several items, did an alignment and rotated and balanced the tires as part of their pre-delivery inspection. My only complaint is it took them over a week to get the car ready for delivery, but it looked very clean and nice when they did. More

Very friendly and helpful staff. Richard Baxley was a great guy to work with and made the process very easy and pleasant. Richard Baxley was a great guy to work with and made the process very easy and pleasant. More

Be careful on trade-ins. I traded the car in for a new Expedition. They were the only dealer that had the model we wanted. During pricing the trade, they lied to me about I traded the car in for a new Expedition. They were the only dealer that had the model we wanted. During pricing the trade, they lied to me about what they would list the trade in for by $4000. Based on what they told me I reluctantly traded it in for a lower price. I see it listed now on their website for $6000 over what they gave me. I do not like being lied to, so I will not go back and I will not recommend them to anyone. More

We had one of the most pleasant car buying experiences with Jon Rodriguez. We were there for a specific preowned Jeep, yet there was absolutely no pressure during the whole process. He asked some great qu with Jon Rodriguez. We were there for a specific preowned Jeep, yet there was absolutely no pressure during the whole process. He asked some great questions, responded to our wants and needs and ultimately handled the whole process efficiently. Very pleased with Jon, and thanks again. More

The hospitality & the customer service was great! ! I haven’t had this type of service in years!! Keep up the great work!! ! I haven’t had this type of service in years!! Keep up the great work!! More