AutoNation Ford Katy

I purchased my truck in September. It is now February and I still don't have my plates. I have been in constant contact with Kathy Owen who has told me TWICE that she has Fed Ex'd my p It is now February and I still don't have my plates. I have been in constant contact with Kathy Owen who has told me TWICE that she has Fed Ex'd my plates. Yet Fed Ex has not received the package either time. She keeps trying to blame it on Fed Ex. Maybe once I could believe that, but not twice. I have never worked with someone so rude, nor have I ever had a problem getting my plates when I purchased a vehicle. They are doing nothing to try to fix this situation. Five months!!! Buyer beware. More

Everyone was amazing through the whole process and I believe I got a pretty good deal! believe I got a pretty good deal! More

I purchased a 2020 Dodge Journey from this place and less than 90 days later I’m told it needs a new $9K engine that ISNT covered by the shady warranty they had me add on. Told them about the issue and the s than 90 days later I’m told it needs a new $9K engine that ISNT covered by the shady warranty they had me add on. Told them about the issue and the salesman Drae told me the only option was to purchase a BRAND NEW car from them and use it as a trade in. Like WHAT?! WHY?! Stayed there all day just to be yelled at the end of the 7 hour day with NO resolution. To top it off, the service guy even alluded to maybe the car had an issue at trade in and I got ‘stuck’ with it. Even asked for the CARFAX AND MAINTENANCE RECORDS and was told ‘I don’t think we have them anymore’ again xxx?! So now I’m sitting on a piece of junk and out of my $2K deposit. Think 5 TIMES BEFORE EVER DEALING WITH THEM or atleast be smart and get the car checked out with an independent person. AGAIN… BE CAUTIOUS of their smooth and sometimes RUDE shady salespeople and tactics. They are doing a HORRID job of representing the FORD name. More

It was a great pleasure working with Michael Munevar at Auto Nation Ford. After speaking with him and giving him the information about what vehicle I was looking for, he got right to work and got me into t Auto Nation Ford. After speaking with him and giving him the information about what vehicle I was looking for, he got right to work and got me into the perfect vehicle! I will definitely be back when looking for my next vehicle! More

Very honest and a pleasure to deal with all sales, trade-in and finance people. I have already recommended to friends. trade-in and finance people. I have already recommended to friends. More

Trevor Powers and victor lenhoff are awesome. Also the finance person Moizinho Mo are awesome also. Everyone is very nice and helpful and warm. They are one of the best dealerships in the countr Also the finance person Moizinho Mo are awesome also. Everyone is very nice and helpful and warm. They are one of the best dealerships in the country and one of the largest. 3rd largest for Ford. Their restrooms are clean inside and the air inside the location is clean without any smell of smoke. Love the experience! More

The service department was very good at explaining everything to us and kept us informed on the progress of our vehicle while they were working on it. everything to us and kept us informed on the progress of our vehicle while they were working on it. More

I really enjoyed dealing with your sales person Diego Sanchez. He was very knowledgeable and helpful during the sales process and made my experience with your dealership very pleasant Sanchez. He was very knowledgeable and helpful during the sales process and made my experience with your dealership very pleasant More

Dealership proved great customer service! Smooth purchasing process! Will be back again for another purchase! Smooth purchasing process! Will be back again for another purchase! More

Very friendly. No pressure to purchase a vehicle and Stanley and Darrell are excellent. Made me feel very comfortable throughout the buying process. They were willi No pressure to purchase a vehicle and Stanley and Darrell are excellent. Made me feel very comfortable throughout the buying process. They were willing to do whatever was needed to make sure my questions were answered and I was good. More