AutoNation Ford Jacksonville - Service Center

The job they did itself, replacing a damaged tire, was satisfactory. Communicating with the customer was well below satisfaction. Upon arriving for my appointment, waiting to be helped (along with anot satisfactory. Communicating with the customer was well below satisfaction. Upon arriving for my appointment, waiting to be helped (along with another customer) we waited for one of the 8 representatives for about 10 to acknowledge us. All were on the phone or computer. There were no other in person customers in the room. Once assisted, waiting on my vehicle in the waiting area. After waiting 45 minutes, because I went back to the service dept. to get change for the vending machine, the representative I did speak to advised me that the tire was not in stock, it would not be able to be replaced until the following day. Given when I made the appointment, I gave the tire size that was needed, I would think that would have been resolved before the appointment. They kept the wheel/tire that needed to be replaced, and would notify me when it was ready the next day. The following day, to be proactive I called for the status of my vehicle's tire replacement at 11:30 a.m. The rep didn't have any info for me, and said they would check and have the counselor assigned get back to me. After 2 hours, I called again at 1:30 p.m., left a message requesting and update. After another 3 hours at 4:30 p.m. I called again. The automated system said I would receive a callback. I received no call from any rep. The following day around noon, I went in person back to the dealer service desk to find out the status of my tire. Upon arrival, I see my tire replaced leaning against a wall in the office. The counselor assigned my case, but wasn't the original rep I dealt with, did not seem to know about the request. They put the replaced tire on my vehicle, this took about 30 minutes. So communication was miserable. However, when reps did speak with me, they did so in a very friendly courteous manner. More

I have been bringing my car here for years and my last experience was the worst. No communication except with a vague text. Left several voicemails with no reply and then when I went to pick up my car no experience was the worst. No communication except with a vague text. Left several voicemails with no reply and then when I went to pick up my car no one knew what was going on and they didn't know where my key was so I had to wait until they could find it. The whole experience was very frustrating More

All went as scheduled No pressure for additional work Courteous and ready when they said it would be work Courteous and ready when they said it would be More

Multiple visits and calls, unable to get my service problem resolved. Not sure what is going on there. Need to find a new dealer. problem resolved. Not sure what is going on there. Need to find a new dealer. More

3 hours for oil change is not only unacceptable it is absurd. While I was waiting I was told 3 times my truck would be ready in 20 minutes only to get it 2 hours later. absurd. While I was waiting I was told 3 times my truck would be ready in 20 minutes only to get it 2 hours later. More

Schedule system for service is horrible Staff is very friendly and attentive. Should have quick service department like Bozard friendly and attentive. Should have quick service department like Bozard More

Excellent service and professional technicians. Susan at check in was exceptional. Happy to have the service done so expertly. New tires installed are very nice. Susan at check in was exceptional. Happy to have the service done so expertly. New tires installed are very nice. More

The service manager never returns any phone calls even though the people answering the phones say i will personally take this note to him and he will call u back though the people answering the phones say i will personally take this note to him and he will call u back More

I scheduled appt for 11 on a Friday to get door lock repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 o repaired. Dropped it off heard nothing all day. Started calling around 3 to see if it had been looked at but couldn’t get an answer. Finally at 430 or so someone answered and said it hadn’t been looked at and mechanics were gone for the day. Posted service hours are til 7 pm. Service guy did apologize but wouldn’t know anything til next day. Next day it was repaired and they called by noon. Part was available and could have been done in a couple hours. Why schedule an appt if they aren’t going to bother looking at it or even try. I’ll drive a little farther and take it to Bozard from now on .At least they communicate with the customer More

They were friendly and fast, my problem was found and fixed on a timely manner! fixed on a timely manner! More