AutoNation Ford Jacksonville - Service Center

I have had an association with this Ford dealership for years. From Kings Crown, Mike Shad to Auto Nations. Whether purchase or service I have received the same respectful service. My service advisors hav years. From Kings Crown, Mike Shad to Auto Nations. Whether purchase or service I have received the same respectful service. My service advisors have been great. Now Nick Soto is my advisor and he is doing a wonderful job. I just had service on my new 2022 F150. Thanks Auto Nations More

I recently had my car at the dealership for some diagnostics to find a very intermittent noise from the transmission. A small repair of the interior overhead console was also needed. They only kept diagnostics to find a very intermittent noise from the transmission. A small repair of the interior overhead console was also needed. They only kept the car one night so I picked it up the next day. The tech staff did some resetting and I have not heard any noise from the transmission since. Hoping that got it fixed. The overhead panel/console needed a part which was ordered and then received 4 days later. I returned to the dealer for the reinstallation and was out of there in less than one hour. My service adviser was Amber and I give her 5 stars. Would definitely request her for my next visit. Totally satisfied. More

Service was completed on time as promised, Dalton did a great job explaining all aspects of my first oil change and tire rotation. Thanks! great job explaining all aspects of my first oil change and tire rotation. Thanks! More

My biggest grip is they keep my car for three days before working on it. They then told me that they couldn't pinponit the problem I took it in for. working on it. They then told me that they couldn't pinponit the problem I took it in for. More

Very easy to deal with and great customer service! Would recommend the service department to anyone. Would recommend the service department to anyone. More

Only Ford Dealer I do business with. th3y are outstanding in every way. Strongly recommend. th3y are outstanding in every way. Strongly recommend. More

Good people very helpful I went there with no appointment they take care for my car special thanks for dalton appointment they take care for my car special thanks for dalton More

Lack of communication during scheduling. Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork Chaos during pick up. Never got a call back on what to expect for my EV service since no one knew. When picking up, couldn’t find my keys, paperwork not complete. Waited over and hour and half just waiting for them to figure it out. More

Nick did a great job helping me with my Maverick. The tire pressure (31psi) wasn't checked but I can do that myself. The tire pressure (31psi) wasn't checked but I can do that myself. More

This was the worst experience I have ever had. Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the Took my car in to have a recall taken care of told me I would be contacted in the morning with an estimate on having new tires put on the car at the same time. At 4pm that day I still had not herd anything so I called. It took me 4 times to get through after finally calling for scheduling to have my car fixed. They still did not know anything so I was told they would find out and give me a call right back. At 4:30 I called back again and they said the car was ready. We went in to pick up the car and I asked if we had an estimate for the tire replacement. Apparently the tech had just brought it to him. Then apparently he had no time to speak with us as he was on his cell phone leaning back in his chair like he was on break. Got the estimate and said I couldn’t do it at that time- I was told he could have it done right then. I’m not sure how it took them an entire day to have a recall done from 7am and not receive a call saying it was finished but without having an estimate for tire replacement? Then upon receiving the bill they had charged me for a tire rotation- wasn’t asked for- went out to look at the car and the tires weren’t even rotated. That was taken off the bill. Usually when I take my car in for anything they do the all point inspection on it. This had not been done either. I ended up taking my car into Tires Plus in Ponte Vedra Beach for my new tires. It was $500 less than Ford. Had a great experience there. They checked everything for me and said I was good on everything else. I will be taking my car there for service from now on. The next time I am in the market for purchasing a new car I will not be going back to AutoNation Ford as I won’t be treated like this again. And while I was picking my car up there were 2 other customers in there that also did not have a good experience. I certainly hope they leave a bad review also so no one is treated like this ever. More