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AutoNation Ford Jacksonville - Service Center
Jacksonville, FL
590 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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590 Reviews of AutoNation Ford Jacksonville - Service Center
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April 11, 2022
poor communicatoin about when work was complete . when picked up my truck it was filthy someone parked under a tree and didnt even bother to clean it .Ihad to take it to a detail shop and pay 240.00 when picked up my truck it was filthy someone parked under a tree and didnt even bother to clean it .Ihad to take it to a detail shop and pay 240.00 dollars to have it cleaned . i brought it to ypur dealership clean More
by scottpfs
Employees Worked With
Betty Edwards
April 08, 2022
Every visit to this facility has been an absolute pleasure due to the level of customer service and getting the repairs completed and done right the first time. pleasure due to the level of customer service and getting the repairs completed and done right the first time. More
by ccmarine007
Employees Worked With
Stephanie McGuire
April 08, 2022
Friendly and courteous. The wait was not that long for an oil change and an appt was scheduled to investigate a possible oil leak. The wait was not that long for an oil change and an appt was scheduled to investigate a possible oil leak. More
by jlwatson58
Employees Worked With
Stephanie in service dept
April 08, 2022
They stole 42,000 in Ford Pass points for services that I had already paid for in my bumper to bumper coverage. Every time I dropped off my vehicle I would alert the service desk of my bumper to bumper cover had already paid for in my bumper to bumper coverage. Every time I dropped off my vehicle I would alert the service desk of my bumper to bumper coverage...they could not be bothered to look it up(even though I bought my vehicle there), and would subsequently use my Ford Pass points. Only on this last visit was the coverage recognized because I was pretty unpleasant. It should not have to be that way. Let's just say that I am ignoring all of the warranty coverage renewal offers I am getting from Ford. Sorry - not interested. It's all pretty sad because my initial experience buying my vehicle at AutoNation Jacksonville was good. Ora Bezue was very courteous. I do not know the name of the person who checked me in. More
by Lucy
Employees Worked With
Ora Bezue
April 07, 2022
Very virtuous and professional, answered all questions and concerns. The shuttle driver is a great asset, little wait time for departure and return thrips while vehicle in maintenance. and concerns. The shuttle driver is a great asset, little wait time for departure and return thrips while vehicle in maintenance. More
by Jackrun1
Employees Worked With
Antwan, the shuttle driver
April 05, 2022
I had a 17 explorer and took it in to navigation system updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not u updated. Cost was $70. After update I noticed it was not updated and the next time I went in I mentioned the navigation update I paid for was not updated. Then I was informed the dealership did not have the ability to update and that my next oil change would be free and they would put a note in file. I traded my 17 for a new 2021 explorer and when I went to get oil changed I mentioned it was to be free and that there should be a note in file. Could not find note and she finally went to manager and he authorized free oil change. Everything was made good. However charging for service that could not be done should have never happened More
by Jdavis8573Walt
Employees Worked With
Susan in service
April 03, 2022
I always schedule my appointment with Stephanie she’s always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always courteous and professional. She keeps me informed about everything with my vehicle in let me know the cost prior to service. The dealership is always neat and clean as well More
by Allenrnewman
Employees Worked With
Stephanie
